Federal Workforce Competency Initiative - General Competencies and Competency Models

UNITED STATES OFFICE OF PERSONNEL MANAGEMENT Washington, DC 20415 The Director September 20, 2023 Memorandum For Chief Human Capital Officers From: Kiran A. Ahuja Director Subject: Federal Workforce Competency Initiative - General Competencies and Competency Models

The U.S. Office of Personnel Management (OPM) is releasing the Federal Workforce Competency Initiative (FWCI) General Competencies and Competency Models for 80 occupational series. The FWCI is a governmentwide effort led by OPM that builds upon and updates a subset of the general competencies used in OPM’s MOSAIC (Multipurpose Occupational Systems Analysis Inventory—Closed-ended) studies. This initiative supports Executive Order 13932 - Modernizing and Reforming the Assessment and Hiring of Federal Job Candidates, issued on June 26, 2020, that directs important, merit-based reforms that will increase the use of valid, competency-based assessments and expands the use of skills-based hiring across the Federal Government. This initiative also supports the President’s Management Agenda Strategy 1.4, to build a personnel system to sustain the Federal government as a model employer by providing data-driven tools for agency human resources professionals in their workforce planning endeavors. In support of this initiative, OPM conducted governmentwide FWCI surveys in 2021 to identify critical general competencies for the Professional, Administrative, Technical, Clerical, and other occupations. Over 90,000 Federal employees and supervisors from more than 300 job series were crucial in examining, rating, and participating in the development of the competency models for this phase of the FWCI. The FWCI survey was able to provide data on the importance of 32 competencies across 214 occupational series. The survey results were used to develop competency models that will support the expanding use of skills-based hiring across the Federal Government with the increased use of valid assessments that carefully measure candidates’ ability to perform the job. OPM is providing occupation-specific competency models for 80 select occupational series by grade for governmentwide high priority initiatives (Attachment 1).

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For the FWCI, OPM focused on a subset of the general competencies from past MOSAIC studies. OPM explored emerging competencies for this study, which are highlighted in the FAQs. The competencies in the survey were selected because they were identified as being used governmentwide across multiple occupational categories. With the changing nature of work, it was important to verify that these competencies are still reflective of the work currently being performed in agencies. Along with the competencies included in the FWCI surveys, the remaining general and technical competencies included in the MOSAIC studies are still available for agency use. OPM’s MOSAIC Competencies publication has been updated and renamed to the Office of Personnel Management’s FWCI and MOSAIC Competency Library (September 2023) (Attachment 2). The Library includes the FWCI competencies and definitions and the MOSAIC competencies and definitions. We are pleased to provide the attached FWCI General Competencies and Competency Models to support your human resources efforts such as workforce planning, recruitment, employee selection, training and development, and performance management. We appreciate your assistance and support with this initiative. If you have any questions regarding the FWCI General Competencies, please contact April Davis, Director of Classification and Assessment Policy at competency@opm.gov. Attachment 1: The Office of Personnel Management's (OPM) Federal Workforce Competency Initiative (FWCI) Competency Handbook (September 2023) Attachment 2: The Office of Personnel Management’s (OPM) Federal Workforce Competency Initiative (FWCI) and Multipurpose Occupational Systems Analysis Inventory-Close-Ended (MOSAIC) Competency Library (September 2023) Attachment 3: Federal Workforce Competency Initiative (FWCI) Frequently Asked Questions cc: Deputy Chief Human Capital Officers and Human Resources Directors

OPM Federal Workforce Competency Initiative (FWCI) Competency Handbook In support of EO 13932 and PMA 1.4, OPM is releasing the OPM Federal Workforce Competency Initiative (FWCI) Competency Handbook (publication 03528-H) that includes additional competency models to support the expanding use of skills-based hiring across the Federal Government. SEPTEMBER 2023 Table of Contents Background ....................................................................................................................................... 1 00XX – Miscellaneous Occupations Competencies Series By Grade ........................................................ 2

0006-Correctional Institution Administration Series ......................................................... 3 0007-Correctional Officer Series...................................................................................... 4 0018-Safety and Occupational Health Management Series ................................................ 5 0020-Community Planning Series .................................................................................... 6 0023-Outdoor Recreation Planning Series ........................................................................ 7 0025-Park Ranger Series .................................................................................................. 8 0028-Environmental Protection Specialist Series .............................................................. 9 0060-Chaplain Series...................................................................................................... 10 0080-Security Administration Series ............................................................................... 11 0081-Fire Protection and Prevention Series ..................................................................... 13 0083-Police Series .......................................................................................................... 14 0085-Security Guard Series ............................................................................................. 15 0086-Security Clerical and Assistance Series .................................................................... 16 0089-Emergency Management Specialist Series ............................................................... 17 0090-Guide Series .......................................................................................................... 18 1XX - Social Science, Psychology, and Welfare Competencies ............................................................. 19

0101-Social Science Series .............................................................................................. 20 0110-Economist Series ................................................................................................... 22 0180-Psychology Series .................................................................................................. 24 0185-Social Work Series ................................................................................................. 25 02XX – Human Resources Management Competencies Series By Grade ............................................... 26 0203-Human Resources Assistance Series ....................................................................... 27 03XX - General Administrative, Clerical, and Office Services Competencies Series By Grade ................. 28 0301-Miscellaneous Administration and Program Series .................................................. 29 0303-Miscellaneous Clerk and Assistant Series ................................................................ 31 0305-Mail and File Series................................................................................................ 32 0306-Government Information Specialist Series .............................................................. 33 0308-Records & Information Management Series ............................................................ 34 0318-Secretary Series ..................................................................................................... 35 0326-Office Automation Clerical and Assistance Series .................................................... 36 0335-Computer Clerk and Assistant Series....................................................................... 37

0341-Administrative Officer Series.................................................................................. 38 0342-Support Services Administration Series ................................................................... 39 0344-Management and Program Clerical and Assistance Series ........................................ 41 0346-Logistics Management Series ................................................................................. 42 0356-Data Transcriber Series .......................................................................................... 43 0360-Equal Opportunity Compliance Series ..................................................................... 44 0391-Telecommunications Series ................................................................................... 45 04XX – Natural Resources Management and Biological Sciences Group Competencies Series By Grade . 46 0404-Biological Science Technician Series ....................................................................... 47 0462-Forestry Technician Series ..................................................................................... 48 05XX – Accounting and Budget Competencies Series By Grade ............................................................ 49 0501-Financial Administration and Program Series ......................................................... 50 0510-Accounting Series .................................................................................................. 52 0560-Budget Analysis Series ........................................................................................... 54 6XX – Medical, Hospital, Dental & Public Health Competencies Series By Grade .................................. 56

0640-Health Aid and Technician Series ........................................................................... 57 07XX - Veterinary Medical Science Competencies Series By Grade ...................................................... 59 0701-Veterinary Medical Science Series .......................................................................... 60 0704-Animal Health Technician Series ............................................................................ 61 09XX- Legal and Kindred Competencies Series By Grade ..................................................................... 62

0901-General Legal and Kindred Administration Series .................................................... 63 0905-General Attorney Series ......................................................................................... 64 0930-Hearings and Appeals Series .................................................................................. 65 0950-Paralegal Specialist Series ...................................................................................... 66 0962-Contact Representative Series ................................................................................ 67 0963-Legal Instruments Examining Series ....................................................................... 68 0967-Passport and Visa Examining Series ........................................................................ 69 0986-Legal Assistance Series .......................................................................................... 70 0991-Worker's Compensation Claims Examining Series ................................................... 71 0993 Railroad Retirement Claims Examining Series ......................................................... 72 0996-Veterans Claims Examining Series .......................................................................... 73 10XX - Information and Arts Competencies Series By Grade ................................................................ 74 1001-General Arts and Information Series ....................................................................... 75 1010-Exhibits Specialist Series ........................................................................................ 76 ii

1015-Museum Curator Series .......................................................................................... 77 1016-Museum Specialist and Technician Series ............................................................... 78 1035-Public Affairs Series ............................................................................................... 79 1040-Language Specialist Series...................................................................................... 80 1071-Audiovisual Production Series ................................................................................ 81 1082-Writing and Editing Series ...................................................................................... 82 1083-Technical Writing and Editing Series ...................................................................... 83 1084-Visual Information Series ....................................................................................... 84 16XX – Equipment, Facilities, and Services Competencies Series By Grade .......................................... 85 1601-Equipment Facilities, and Services Series ................................................................ 86 1640-Facility Operations Services Series .......................................................................... 87 1670-Equipment Services Series ..................................................................................... 88 18XX – Inspection, Investigation, Enforcement, and Compliance Competencies Series By Grade .......... 89

1801-General Inspection, Investigation, Enforcement, and Compliance Series .................. 90 1805-Investigative Analysis Series ................................................................................... 92 1810-General Investigation Series ................................................................................... 93 1811-Criminal Investigation Series.................................................................................. 94 1825-Aviation Safety Series ............................................................................................. 95 1849-Wage and Hour Investigation Series ....................................................................... 96 1860-Equal Opportunity Investigation Series ................................................................... 97 1889-Import Compliance Series ...................................................................................... 98 1894-Customs Entry and Liquidation Series ..................................................................... 99 1895-Customs and Border Protection Series .................................................................. 100 1896-Border Patrol Enforcement Series......................................................................... 101 19XX – Quality Assurance, Inspection, and Grading Competencies Series By Grade ............................ 102 1910-Quality Assurance Series ...................................................................................... 103 1980-Agricultural Commodity Grading Series ................................................................ 104 iii

Background The U.S. Office of Personnel Management (OPM) released the Federal Workforce Competency Initiative (FWCI) General Competencies and Competency Models. The FWCI is a governmentwide effort led by OPM that builds upon and updates a subset of the general competencies used in OPM’s MOSAIC (Multipurpose Occupational Systems Analysis Inventory—Closed-ended) studies. These competencies will support the expanding use of skills-based hiring across the Federal Government with the increased use of valid assessments that carefully measure candidates’ ability to perform the job. Please refer to OPM's FWCI and MOSAIC Competency Library (September 2023) for more information. In support of this initiative, OPM conducted a governmentwide survey to identify critical competencies for 214 occupational series. Over 90,000 Federal employees and supervisors from more than 300 job series were crucial in examining, rating, and participating in the development of the general competency models for this phase of the FWCI. In September 2023, OPM issued the Federal Workforce Competency Initiative Competencies and Competency Models memo that provided occupationspecific competency models for 80 select occupational series by grade for agency efforts such as workforce planning, recruitment, employee selection, training and development, and performance management. OPM presents the FWCI Competency Handbook. This Handbook consists of occupation-specific competency models for 80 select occupational series by grade. The models are organized by job family, beginning with a table showing the series and grades for which competencies are provided. The following tables present the general competencies that have been confirmed as appropriate for selection on a governmentwide basis for 80 occupational series at the grades indicated. Agencies are responsible for conducting job analyses for work responsibilities outside the identified series and grades in this Handbook. Similarly, agencies must determine the applicability of these competencies to positions that do not perform the full range of work within the identified series. Please refer to OPM's Delegated Examining Operations Handbook for more information on conducting a job analysis.

00XX – Miscellaneous Occupations Competencies Series By Grade Series 0006 0007 0018 0020 0023 0025 0028 0060 0080 0081 0083 0085 0086 0089 0090 Title Correctional Institution Administration Series Correctional Officer Series Safety and Occupational Health Management Series Community Planning Series Outdoor Recreation Planning Series Park Ranger Series Environmental Protection Specialist Series Chaplain Series Security Administration Series Fire Protection and Prevention Series Police Series Security Guard Series Security Clerical and Assistance Series Emergency Management Specialist Series Guide Series Grades 11, 12 6, 7, 8, 9 9, 11, 12, 13, 14 11, 12, 13 11 5, 7, 9, 11, 12 9, 11, 12, 13, 14, 15 11, 12 7, 9, 11, 12, 13, 14, 15 7, 8, 9, 10, 11 6, 7, 8, 9 4 4, 5, 6, 7 9, 11, 12, 13, 14, 15 5 0006-Correctional Institution Administration Series 0006-Correctional Institution Administration Competencies Grade 11 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technology Application • Writing 0007-Correctional Officer Series 0007-Correctional Officer Competencies Grade 6 Grade 7 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Decision Making • Decision Making • Digital Collaboration • Flexibility • Flexibility • Integrity/Honesty • Influencing/Negotiating • Interpersonal Skills • Integrity/Honesty • Learning • Interpersonal Skills • Memory • Learning • Oral Communication • Memory • Problem Solving • Oral Communication • Reading Comprehension • Organizational Awareness • Reasoning • Problem Solving • Resilience • Reading Comprehension • Self-Management • Supporting Diversity • Reasoning • Resilience • Teamwork • Self-Management • Technical Competence • Supporting Diversity • Writing • Teamwork • Technical Competence • Writing

Grade 8 • Attention to Detail • Conflict Management • Creative Thinking • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 9 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0018-Safety and Occupational Health Management Series 0018-Safety and Occupational Health Management Competencies Grade 9 • Attention to Detail • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Reading Comprehension • Reasoning • Resilience • Supporting Diversity • Teamwork • Writing Grade 11 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

0020-Community Planning Series 0020-Community Planning Competencies Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Flexibility • Creative Thinking • Integrity/Honesty • Customer Service • Interpersonal Skills • Flexibility • Reading Comprehension • Information Management • Reasoning • Integrity/Honesty • Teamwork • Interpersonal Skills • Technical Competence • Memory • Writing • Oral Communication • Planning and Evaluating • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing 0023-Outdoor Recreation Planning Series 0023-Outdoor Recreation Planning Competencies Grade 11 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing

0025-Park Ranger Series 0025-Park Ranger Competencies Grade 5 Grade 7 • Attention to Detail • Attention to Detail • Flexibility • Creative Thinking • Integrity/Honesty • Customer Service • Interpersonal Skills • Flexibility • Memory • Integrity/Honesty • Reading Comprehension • Interpersonal Skills • Reasoning • Memory • Oral Communication • Reading Comprehension • Reasoning • Teamwork • Writing Grade 9 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 11 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0028-Environmental Protection Specialist Series 0028-Environmental Protection Specialist Competencies Grade 9 Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Attention to Detail • Conflict • Integrity/Honesty • Flexibility Management • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Creative Thinking • Customer Service • Reading • Memory Comprehension • Decision Making • Reading Comprehension • Reasoning • Flexibility • Resilience • Reasoning • Integrity/Honesty • Supporting • Supporting • Interpersonal Skills Diversity Diversity • Learning • Teamwork • Teamwork • Memory • Writing • Writing • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 13 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing

Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing

0060-Chaplain Series 0060-Chaplain Competencies Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • Digital Collaboration • Influencing/Negotiating • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Integrity/Honesty • Learning • Interpersonal Skills • Memory • Learning • Oral Communication • Oral Communication • Planning and Evaluating • Planning and Evaluating • Problem Solving • Problem Solving • Reading Comprehension • Reading Comprehension • Reasoning • Reasoning • Resilience • Resilience • Self-Management • Self-Management • Supporting Diversity • Supporting Diversity • Teaching Others • Teaching Others • Teamwork • Teamwork • Writing • Technical Competence • Writing 0080-Security Administration Series 0080-Security Administration Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Reading Comprehension • Memory • Supporting Diversity • Oral Communication • Teamwork • Reading Comprehension • Reasoning • Supporting Diversity • Teamwork • Writing Grade 11 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing 0080-Security Administration Competencies Grade 13 Grade 14 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • External Awareness • Digital Collaboration • Flexibility • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Influencing/Negotiating • Integrity/Honesty • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Interpersonal Skills • Leadership • Learning • Memory • Learning • Oral Communication • Memory • Organizational Awareness • Oral Communication • Partnering • Organizational Awareness • Planning and Evaluating • Partnering • Problem Solving • Planning and Evaluating • Project Management • Problem Solving • Reading Comprehension • Project Management • Reasoning • Reading Comprehension • Reasoning • Resilience • Self-Management • Resilience • Supporting Diversity • Self-Management • Teaching Others • Supporting Diversity • Teamwork • Teaching Others • Teamwork • Technical Competence • Technology Application • Technical Competence • Writing • Technology Application • Writing

Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing 0081-Fire Protection and Prevention Series 0081-Fire Protection and Prevention Competencies Grade 7 Grade 8 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Integrity/Honesty • Learning • Interpersonal Skills • Memory • Memory • Reading Comprehension • Oral Communication • Resilience • Problem Solving • Supporting Diversity • Reading Comprehension • Teamwork • Reasoning • Technical Competence • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing Grade 9 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 10 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 11 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0083-Police Series 0083-Police Competencies Grade 6 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing

Grade 7 • Attention to Detail • Conflict Management • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 8 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing Grade 9 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0085-Security Guard Series 0085-Security Guard Competencies Grade 4 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Reasoning • Supporting Diversity • Teamwork • Writing

0086-Security Clerical and Assistance Series 0086-Security Clerical and Assistance Competencies Grade 4 Grade 5 • Conflict Management • Attention to Detail • Customer Service • Customer Service • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Oral Communication • Memory • Reading Comprehension • Oral Communication • Resilience • Reading Comprehension • Self-Management • Reasoning • Resilience • Supporting Diversity • Self-Management • Teamwork • Supporting Diversity • Writing • Teamwork Grade 6 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Organizational Awareness • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 7 • Attention to Detail • Conflict Management • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing

0089-Emergency Management Specialist Series 0089-Emergency Management Specialist Competencies Grade 9 Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Customer Service • Flexibility • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Interpersonal Skills • Learning • Learning • Memory • Memory • Memory • Reading Comprehension • Oral • Oral Communication Communication • Supporting Diversity • Reading • Problem Solving • Teamwork Comprehension • Reading • Writing • Reasoning Comprehension • Reasoning • Resilience • Resilience • Self-Management • Self-Management • Supporting Diversity • Supporting Diversity • Teamwork • Teamwork • Writing • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing

Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing 0090-Guide Series 0090-Guide Competencies Grade 5 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork 1XX - Social Science, Psychology, and Welfare Competencies Series 0101 0110 0180 0185 Title Social Science Economist Psychology Social Work Grades 7, 9, 11, 12, 13, 14, 15 9, 11, 12, 13, 14, 15 11, 12, 13, 14, 15 9, 11, 12

0101-Social Science Series 0101-Social Science Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Memory • Oral Communication • Oral Communication • Reading • Reading Comprehension Comprehension • Resilience • Self-Management • Supporting Diversity • Supporting Diversity • Teamwork • Teamwork • Writing • Writing Grade 11 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing

0101-Social Science Competencies Grade 13 Grade 14 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • Digital Collaboration • Influencing/Negotiating • External Awareness • Information Management • Flexibility • Integrity/Honesty • Influencing/Negotiating • Interpersonal Skills • Information Management • Learning • Integrity/Honesty • Memory • Interpersonal Skills • Leadership • Oral Communication • Planning and Evaluating • Learning • Problem Solving • Mathematical Reasoning • Reading Comprehension • Memory • Reasoning • Oral Communication • Resilience • Organizational Awareness • Partnering • Self-Management • Supporting Diversity • Planning and Evaluating • Teamwork • Problem Solving • Project Management • Technical Competence • Reading Comprehension • Technology Application • Reasoning • Writing • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

0110-Economist Series 0110-Economist Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Flexibility • Creative Thinking • Integrity/Honesty • Flexibility • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Problem Solving • Learning • Reading Comprehension • Memory • Reasoning • Reading Comprehension • Resilience • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing Grade 12 • Attention to Detail • Creative Thinking • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Mathematical Reasoning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Creative Thinking • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Mathematical Reasoning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing

0110-Economist Competencies Grade 14 Grade 15 • Attention to Detail • Attention to Detail • Conflict Management • Creative Thinking • Creative Thinking • Decision Making • Customer Service • Flexibility • Information Management • Decision Making • Digital Collaboration • Integrity/Honesty • External Awareness • Interpersonal Skills • Flexibility • Learning • Influencing/Negotiating • Mathematical Reasoning • Information Management • Memory • Integrity/Honesty • Oral Communication • Interpersonal Skills • Planning and Evaluating • Leadership • Problem Solving • Learning • Reading Comprehension • Mathematical Reasoning • Reasoning • Memory • Resilience • Oral Communication • Self-Management • Organizational Awareness • Supporting Diversity • Partnering • Teaching Others • Planning and Evaluating • Teamwork • Problem Solving • Technical Competence • Project Management • Technology Application • Writing • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

0180-Psychology Series 0180-Psychology Competencies Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • Flexibility • Influencing/Negotiating • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Learning • Learning • Memory • Memory • Oral Communication • Reading Comprehension • Oral Communication • Planning and Evaluating • Reasoning • Problem Solving • Resilience • Reading Comprehension • Self-Management • Reasoning • Supporting Diversity • Resilience • Teamwork • Self-Management • Writing • Supporting Diversity • Teamwork • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0185-Social Work Series 0185-Social Work Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Customer Service • Conflict Management • Flexibility • Customer Service • Integrity/Honesty • Decision Making • Interpersonal Skills • Flexibility • Memory • Integrity/Honesty • Oral Communication • Interpersonal Skills • Reading Comprehension • Memory • Resilience • Oral Communication • Supporting Diversity • Problem Solving • Teamwork • Reading Comprehension • Writing • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technology Application • Writing 02XX – Human Resources Management Competencies Series By Grade Series 0203 Title Human Resources Assistant Grades 5, 6, 7

0203-Human Resources Assistance Series 0203-Human Resources Assistance Competencies Grade 5 Grade 6 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Integrity/Honesty • Flexibility • Interpersonal Skills • Integrity/Honesty • Reading Comprehension • Interpersonal Skills • Resilience • Learning • Supporting Diversity • Oral Communication • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 7 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Memory • Oral Communication • Organizational Awareness • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing 03XX - General Administrative, Clerical, and Office Services Competencies Series By Grade Series 0301 0303 0305 0306 0308 0318 0326 0335 0341 0342 0344 0346 0356 0360 0391 Title Miscellaneous Administration and Program Miscellaneous Clerk and Assistant Mail And File Government Information Specialist Records and Information Management Secretary Office Automation Clerical and Assistance Computer Clerk and Assistant Administrative Officer Support Services Administration Management and Program Clerical and Assistance Logistics Management Data Transcriber Equal Opportunity Compliance Telecommunications Grades 7, 9, 11, 12, 13, 14, 15 4, 5, 6, 7, 8 4, 5 9, 11, 12, 13, 14 9, 11, 12, 13 5, 6, 7, 8, 9 5, 6, 7 9 9, 11, 12, 13, 14 6, 7, 9, 11, 12, 13 5, 6, 7 7, 9, 11, 12, 13, 14 4 11, 12, 13, 14 9, 11, 12, 13, 14

0301-Miscellaneous Administration and Program Series 0301-Miscellaneous Administration and Program Competencies Grade 7 Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Customer Service • Flexibility • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Interpersonal Skills • Memory • Memory • Learning • Reading Comprehension • Reading Comprehension • Memory • Supporting Diversity • Resilience • Oral Communication • Problem Solving • Teamwork • Self-Management • Reading Comprehension • Supporting Diversity • Reasoning • Teamwork • Resilience • Writing • Self-Management • Supporting Diversity • Teamwork • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing

0301-Miscellaneous Administration and Program Competencies Grade 13 Grade 14 Grade 15 • Attention to Detail • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Customer Service • Decision Making • Decision Making • Decision Making • External Awareness • Flexibility • External Awareness • Flexibility • Influencing/Negotiating • Flexibility • Influencing/Negotiating • Information Management • Influencing/Negotiating • Integrity/Honesty • Information Management • Information Management • Integrity/Honesty • Interpersonal Skills • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Leadership • Leadership • Leadership • Learning • Learning • Learning • Memory • Memory • Memory • Oral Communication • Oral Communication • Oral Communication • Planning and Evaluating • Organizational Awareness • Partnering • Problem Solving • Partnering • Planning and Evaluating • Reading Comprehension • Planning and Evaluating • Problem Solving • Reasoning • Problem Solving • Project Management • Resilience • Project Management • Reading Comprehension • Self-Management • Reading Comprehension • Reasoning • Supporting Diversity • Reasoning • Resilience • Teamwork • Resilience • Self-Management • Technical Competence • Self-Management • Supporting Diversity • Technology Application • Supporting Diversity • Teaching Others • Writing • Teaching Others • Teamwork • Teamwork • Technical Competence • Technical Competence • Technology Application • Writing • Writing

0303-Miscellaneous Clerk and Assistant Series 0303-Miscellaneous Clerk and Assistant Competencies Grade 4 Grade 5 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Memory • Oral Communication • Oral Communication • Reading Comprehension • Reading Comprehension • Resilience • Resilience • Self-Management • Self-Management • Supporting Diversity • Supporting Diversity • Teamwork Grade 6 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 7 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 8 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing 0305-Mail and File Series 0305-Mail and File Competencies Grade 4 Grade 5 • Attention to Detail • Attention to Detail • Conflict Management • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Reading Comprehension • Memory • Supporting Diversity • Oral Communication • Teamwork • Reading Comprehension • Supporting Diversity • Teamwork

0306-Government Information Specialist Series 0306-Government Information Specialist Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Flexibility • Customer Service • Integrity/Honesty • Flexibility • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Reading Comprehension • Memory • Resilience • Problem Solving • Supporting Diversity • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 12 • Attention to Detail • Customer Service • Decision Making • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0308-Records & Information Management Series 0308-Records & Information Management Competencies Grade 9 Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Customer Service • Flexibility • Flexibility • Decision Making • Digital Collaboration • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Flexibility • Oral Communication • Oral Communication • Information Management • Reading • Problem Solving Comprehension • Integrity/Honesty • Reading • Self-Management Comprehension • Interpersonal Skills • Supporting Diversity • Reasoning • Oral Communication • Teamwork • Supporting Diversity • Partnering • Teamwork • Writing • Problem Solving • Reading Comprehension • Technical Competence • Reasoning • Writing • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing

Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0318-Secretary Series 0318-Secretary Competencies Grade 5 Grade 6 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Integrity/Honesty • Flexibility • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Oral Communication • Learning • Reading Comprehension • Memory • Resilience • Oral Communication • Reading Comprehension • Self-Management • Reasoning • Supporting Diversity • Resilience • Writing • Self-Management • Supporting Diversity • Teamwork • Writing Grade 7 • Attention to Detail • Creative Thinking • Customer Service • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing Grade 8 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Supporting Diversity • Teamwork • Writing

Grade 9 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing 0326-Office Automation Clerical and Assistance Series 0326-Office Automation Clerical and Assistance Competencies Grade 5 Grade 6 Grade 7 • Attention to Detail • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Customer Service • Decision Making • Flexibility • Decision Making • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Integrity/Honesty • Reading Comprehension • Memory • Interpersonal Skills • Reasoning • Reading Comprehension • Learning • Resilience • Reasoning • Memory • Self-Management • Resilience • Oral Communication • Supporting Diversity • Reading Comprehension • Supporting Diversity • Teamwork • Teamwork • Reasoning • Technology Application • Technology Application • Resilience • Writing • Writing • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing 0335-Computer Clerk and Assistant Series 0335-Computer Clerk and Assistant Competencies Grade 9 • Attention to Detail • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Teamwork • Writing

0341-Administrative Officer Series 0341-Administrative Officer Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Integrity/Honesty • Flexibility • Interpersonal Skills • Integrity/Honesty • Reading Comprehension • Interpersonal Skills • Teamwork • Learning • Writing • Memory • Oral Communication • Reading Comprehension • Resilience • Self-Management • Teamwork • Technology Application • Writing Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

0342-Support Services Administration Series 0342-Support Services Administration Competencies Grade 6 Grade 7 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Learning • Reading Comprehension • Memory • Resilience • Oral Communication • Supporting Diversity • Problem Solving • Reading Comprehension • Teamwork • Reasoning • Supporting Diversity • Teamwork • Writing Grade 9 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Problem Solving • Reading Comprehension • Supporting Diversity • Teamwork Grade 11 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Mathematical Reasoning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing

0342-Support Services Administration Competencies Grade 12 Grade 13 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Digital Collaboration • Digital Collaboration • Flexibility • External Awareness • Information Management • Flexibility • Integrity/Honesty • Influencing/Negotiating • Interpersonal Skills • Information Management • Leadership • Integrity/Honesty • Learning • Interpersonal Skills • Mathematical Reasoning • Leadership • Memory • Learning • Oral Communication • Mathematical Reasoning • Organizational Awareness • Memory • Oral Communication • Planning and Evaluating • Organizational Awareness • Problem Solving • Partnering • Project Management • Planning and Evaluating • Reading Comprehension • Problem Solving • Reasoning • Project Management • Resilience • Reading Comprehension • Self-Management • Reasoning • Supporting Diversity • Resilience • Teaching Others • Self-Management • Teamwork • Supporting Diversity • Technical Competence • Teaching Others • Technology Application • Teamwork • Writing • Technical Competence • Technology Application • Writing

0344-Management and Program Clerical and Assistance Series 0344-Management and Program Clerical and Assistance Competencies Grade 5 Grade 6 Grade 7 • Attention to Detail • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Customer Service • Integrity/Honesty • Decision Making • Flexibility • Interpersonal Skills • Flexibility • Information Management • Memory • Integrity/Honesty • Integrity/Honesty • Reading Comprehension • Interpersonal Skills • Interpersonal Skills • Technology Application • Learning • Learning • Writing • Memory • Memory • Oral Communication • Oral Communication • Problem Solving • Problem Solving • Reading Comprehension • Reading Comprehension • Reasoning • Reasoning • Resilience • Resilience • Self-Management • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing • Writing 0346-Logistics Management Series 0346-Logistics Management Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Integrity/Honesty • Customer Service • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Reading • Memory Comprehension • Reading Comprehension • Supporting Diversity • Supporting Diversity • Teamwork Grade 11 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing

Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0356-Data Transcriber Series 0356-Data Transcriber Competencies Grade 4 • Attention to Detail • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application

0360-Equal Opportunity Compliance Series 0360-Equal Opportunity Compliance Competencies Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Conflict Management • Decision Making • Creative Thinking • Flexibility • Customer Service • Integrity/Honesty • Decision Making • Interpersonal Skills • Flexibility • Learning • Integrity/Honesty • Memory • Interpersonal Skills • Oral Communication • Learning • Problem Solving • Reading • Memory Comprehension • Oral Communication • Reasoning • Planning and Evaluating • Resilience • Problem Solving • Self-Management • Reading • Supporting Diversity Comprehension • Teamwork • Reasoning • Writing • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

0391-Telecommunications Series 0391-Telecommunications Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Customer Service • Creative Thinking • Flexibility • Customer Service • Integrity/Honesty • Decision Making • Interpersonal Skills • Flexibility • Memory • Integrity/Honesty • Reading Comprehension • Interpersonal Skills • Supporting Diversity • Learning • Memory • Teamwork • Technology Application • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing 04XX – Natural Resources Management and Biological Sciences Group Competencies Series By Grade Series 0404 0462 Title Biological Science Technician Forestry Technician Grades 5, 6, 7, 8, 9, 11 5, 6, 7, 8, 9, 11 0404-Biological Science Technician Series 0404-Biological Science Technician Competencies Grade 5 Grade 6 • Attention to Detail • Attention to Detail • Integrity/Honesty • Decision Making • Interpersonal Skills • Flexibility • Memory • Integrity/Honesty • Reading • Interpersonal Skills Comprehension • Memory • Reading Comprehension • Reasoning • Resilience • Self-Management • Teamwork Grade 7 • Attention to Detail • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Reading Comprehension • Reasoning • Resilience • Self-Management • Teamwork • Writing Grade 8 • Attention to Detail • Flexibility • Integrity/Honesty • Interpersonal Skills • Mathematical Reasoning • Memory • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing

Grade 9 • Attention to Detail • Creative Thinking • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing Grade 11 • Attention to Detail • Creative Thinking • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Mathematical Reasoning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing 0462-Forestry Technician Series 0462-Forestry Technician Competencies Grade 5 Grade 6 • • • • Attention to Detail Flexibility Integrity/Honesty Interpersonal Skills • Memory • Resilience • Teamwork • • • • • • • • • • • • • • • Attention to Detail Conflict Management Creative Thinking Decision Making Flexibility Integrity/Honesty Interpersonal Skills Memory Oral Communication Problem Solving Reading Comprehension Reasoning Resilience Self-Management Teamwork Grade 7 Grade 8 Grade 9 Grade 11 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Attention to Detail Conflict Management Creative Thinking Decision Making Flexibility Integrity/Honesty Interpersonal Skills Leadership Learning Memory Oral Communication Planning and Evaluating Problem Solving Reading Comprehension Reasoning Resilience Self-Management Teaching Others Teamwork Technical Competence Writing • • • • • • • • • • • • • •

Attention to Detail Conflict Management Creative Thinking Customer Service Decision Making External Awareness Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Leadership Learning Memory Oral Communication Organizational Awareness Partnering Planning and Evaluating Problem Solving Project Management Reading Comprehension Reasoning Resilience Self-Management Supporting Diversity Teaching Others Teamwork Technical Competence Technology Application Writing • • • • • • • • • • • • • Attention to Detail Conflict Management Creative Thinking Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Leadership Memory Oral Communication Organizational Awareness Planning and Evaluating Problem Solving Project Management Reading Comprehension Reasoning Resilience Self-Management Supporting Diversity Teaching Others Teamwork Technical Competence Technology Application Writing • • • • • • • • • • • • • • Attention to Detail Conflict Management Creative Thinking Customer Service Decision Making External Awareness Flexibility Influencing/Negotiating Information Management Integrity/Honesty Interpersonal Skills Leadership Learning Mathematical Reasoning Memory Oral Communication Organizational Awareness Partnering Planning and Evaluating Problem Solving Project Management Reading Comprehension Reasoning Resilience Self-Management Supporting Diversity Teaching Others Teamwork Technical Competence Technology Application Writing 05XX – Accounting and Budget Competencies Series By Grade Series 0501 0510 0560 Title Financial Administration and Program Accounting Budget Analysis Grades 7, 9, 11, 12, 13, 14, 15 7, 9, 11, 12, 13, 14, 15 7, 9, 11, 12, 13, 14, 15

0501-Financial Administration and Program Series 0501-Financial Administration and Program Competencies Grade 7 Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Customer Service • Flexibility • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Interpersonal Skills • Memory • Memory • Memory • Reading Comprehension • Reading Comprehension • Oral Communication • Self-Management • Resilience • Reading Comprehension • Supporting Diversity • Reasoning • Self-Management • Teamwork • Supporting Diversity • Resilience • Teamwork • Self-Management • Technology Application • Supporting Diversity • Teamwork • Writing Grade 12 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing

0501-Financial Administration and Program Competencies Grade 13 Grade 14 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Digital Collaboration • Digital Collaboration • Flexibility • External Awareness • Flexibility • Information Management • Integrity/Honesty • Influencing/Negotiating • Interpersonal Skills • Information Management • Learning • Integrity/Honesty • Mathematical Reasoning • Interpersonal Skills • Memory • Leadership • Oral Communication • Learning • Partnering • Mathematical Reasoning • Memory • Planning and Evaluating • Problem Solving • Oral Communication • Reading Comprehension • Organizational Awareness • Reasoning • Partnering • Resilience • Planning and Evaluating • Self-Management • Problem Solving • Supporting Diversity • Project Management • Teaching Others • Reading Comprehension • Teamwork • Reasoning • Technical Competence • Resilience • Technology Application • Self-Management • Writing • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0510-Accounting Series 0510-Accounting Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Flexibility • Customer Service • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Memory • Reading Comprehension • Reading Comprehension • Supporting Diversity • Self-Management • Teamwork • Teamwork Grade 11 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork Grade 12 • Attention to Detail • Customer Service • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Self-Management • Supporting Diversity • Teamwork • Writing

Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Mathematical Reasoning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0510-Accounting Competencies Grade 14 Grade 15 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Influencing/Negotiating • Integrity/Honesty • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Learning • Memory • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Oral Communication • Partnering • Organizational Awareness • Planning and Evaluating • Partnering • Problem Solving • Planning and Evaluating • Reading Comprehension • Problem Solving • Reasoning • Project Management • Reading Comprehension • Resilience • Reasoning • Self-Management • Supporting Diversity • Resilience • Teaching Others • Self-Management • Teamwork • Supporting Diversity • Teaching Others • Technical Competence • Teamwork • Technology Application • Writing • Technical Competence • Technology Application • Writing 0560-Budget Analysis Series 0560-Budget Analysis Competencies Grade 7 Grade 9 Grade 11 Grade 12 Grade 13

• Attention to Detail • Integrity/Honesty • Interpersonal Skills • Reading Comprehension • Supporting Diversity • Teamwork • Attention to Detail • Integrity/Honesty • Interpersonal Skills • Memory • Reading Comprehension • Teamwork • Attention to Detail • Creative Thinking • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Mathematical Reasoning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Mathematical Reasoning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Mathematical Reasoning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing 0560-Budget Analysis Competencies Grade 14 Grade 15 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Attention to Detail Conflict Management Creative Thinking Customer Service Decision Making External Awareness Flexibility Influencing/Negotiating Information Management Integrity/Honesty Interpersonal Skills Leadership Learning Mathematical Reasoning Memory Oral Communication Partnering Planning and Evaluating Problem Solving Project Management Reading Comprehension Reasoning Resilience Self-Management Supporting Diversity Teaching Others Teamwork Technical Competence Technology Application Writing • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Attention to Detail Conflict Management Creative Thinking Customer Service Decision Making External Awareness Flexibility Influencing/Negotiating Information Management Integrity/Honesty Interpersonal Skills Leadership Learning Mathematical Reasoning Memory Oral Communication Organizational Awareness Partnering Planning and Evaluating Problem Solving Project Management Reading Comprehension Reasoning Resilience Self-Management Supporting Diversity Teaching Others Teamwork Technical Competence Technology Application Writing 6XX – Medical, Hospital, Dental & Public Health Competencies Series By Grade Series 0640 Title Health Aid and Technician Grades 3, 4, 5, 6, 7, 8, 9 0640-Health Aid and Technician Series 0640-Health Aid and Technician Competencies Grade 3 Grade 4 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Memory • Resilience • Oral Communication • Reading Comprehension • Resilience • Supporting Diversity • Teamwork

Grade 5 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 6 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 7 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Problem Solving • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing 0640-Health Aid and Technician Competencies Grade 8 Grade 9 • Attention to Detail • Attention to Detail • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Learning • Oral Communication • Memory • Problem Solving • Oral Communication • Reading Comprehension • Problem Solving • Reasoning • Reading Comprehension • Resilience • Reasoning • Self-Management • Resilience • Supporting Diversity • Self-Management • Teamwork • Supporting Diversity • Writing • Teamwork • Technical Competence • Technology Application • Writing 07XX - Veterinary Medical Science Competencies Series By Grade Series 0701 0704 Title Veterinary Medical Science Animal Health Technician Grades 12, 13, 14 8

0701-Veterinary Medical Science Series 0701-Veterinary Medical Science Competencies Grade 12 Grade 13 • Attention to Detail • Attention to Detail • Decision Making • Creative Thinking • Flexibility • Customer Service • Integrity/Honesty • Decision Making • Interpersonal Skills • Flexibility • Learning • Influencing/Negotiating • Memory • Integrity/Honesty • Oral Communication • Interpersonal Skills • Problem Solving • Learning • Reading Comprehension • Memory • Reasoning • Oral Communication • Partnering • Resilience • Planning and Evaluating • Self-Management • Problem Solving • Supporting Diversity • Reading Comprehension • Teamwork • Reasoning • Writing • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0704-Animal Health Technician Series 0704-Animal Health Technician Competencies Grade 8 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing 09XX- Legal and Kindred Competencies Series By Grade Series 0901 0905 0930 0950 0962 0963 0967 0986 0991 0993 0996

Title General Legal and Kindred Administration General Attorney Hearings and Appeals Paralegal Specialist Contact Representative Legal Instruments Examining Passport and Visa Examining 0986-Legal Assistance Worker's Compensation Claims Examining Railroad Retirement Claims Examining Veterans Claims Examining Grades 7, 9, 11, 12, 13 11, 12, 13, 14, 15 11, 12, 13, 14 7, 9, 11, 12, 13 5, 6, 7, 8, 9 7, 10 9, 11 5,6,7,8,9 12 11 7, 9, 11, 12, 13 0901-General Legal and Kindred Administration Series 0901-General Legal and Kindred Administration Competencies Grade 7 Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Attention to Detail • Conflict Management • Customer Service • Integrity/Honesty • Creative Thinking • Interpersonal Skills • Decision Making • Customer Service • Memory • Digital Collaboration • Decision Making • Reading Comprehension • Flexibility • Reasoning • Information Management • Digital Collaboration • Flexibility • Resilience • Integrity/Honesty • Information Management • Supporting Diversity • Interpersonal Skills • Integrity/Honesty • Learning • Teamwork • Interpersonal Skills • Technology Application • Memory • Learning • Oral Communication • Writing • Memory • Problem Solving • Oral Communication • Reading Comprehension • Reasoning • Organizational Awareness • Resilience • Partnering • Self-Management • Planning and Evaluating • Supporting Diversity • Problem Solving • Teamwork • Project Management • Technical Competence • Reading Comprehension • Technology Application • Reasoning • Writing • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0905-General Attorney Series 0905-General Attorney Competencies Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Learning • Memory • Memory • Problem Solving • Reading Comprehension • Problem Solving • Reading Comprehension • Reasoning • Reasoning • Resilience • Resilience • Self-Management • Self-Management • Supporting Diversity • Writing • Teamwork • Writing

Grade 13 • Attention to Detail • Creative Thinking • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Writing 0930-Hearings and Appeals Series 0930-Hearings and Appeals Competencies Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Decision Making • Customer Service • Flexibility • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Learning • Oral Communication • Problem Solving • Memory • Reading Comprehension • Oral Communication • Reasoning • Problem Solving • Reading Comprehension • Resilience • Reasoning • Self-Management • Supporting Diversity • Resilience • Teamwork • Self-Management • Supporting Diversity • Writing • Teamwork • Writing

Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing 0950-Paralegal Specialist Series 0950-Paralegal Specialist Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Decision Making • Integrity/Honesty • Flexibility • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Reading Comprehension • Memory • Resilience • Reading Comprehension • Resilience • Self-Management • Self-Management • Supporting Diversity • Supporting Diversity • Teamwork • Teamwork • Writing • Writing Grade 11 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing 0962-Contact Representative Series 0962-Contact Representative Competencies Grade 5 Grade 6 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Decision Making • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Oral Communication • Oral Communication • Reading Comprehension • Reading Comprehension • Resilience • Resilience • Supporting Diversity • Supporting Diversity • Teamwork • Teamwork • Writing • Writing Grade 7 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing

Grade 8 • Attention to Detail • Customer Service • Decision Making • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing Grade 9 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0963-Legal Instruments Examining Series 0963-Legal Instruments Examining Competencies Grade 7 Grade 10 • Attention to Detail • Attention to Detail • Customer Service • Creative Thinking • Decision Making • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Memory • Interpersonal Skills • Problem Solving • Leadership • Reading Comprehension • Memory • Reasoning • Partnering • Resilience • Planning and Evaluating • Self-Management • Problem Solving • Supporting Diversity • Reading Comprehension • Technical Competence • Reasoning • Technology Application • Resilience • Self-Management • Writing • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

0967-Passport and Visa Examining Series 0967-Passport and Visa Examining Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Customer Service • Creative Thinking • Decision Making • Customer Service • Flexibility • Decision Making • Integrity/Honesty • Digital Collaboration • Interpersonal Skills • Flexibility • Learning • Information Management • Memory • Integrity/Honesty • Problem Solving • Interpersonal Skills • Reading Comprehension • Leadership • Reasoning • Learning • Memory • Resilience • Oral Communication • Self-Management • Organizational Awareness • Supporting Diversity • Problem Solving • Teamwork • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0986-Legal Assistance Series 0986-Legal Assistance Competencies Grade 5 Grade 6 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application Grade 7 • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing

Grade 8 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing Grade 9 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Writing 0991-Worker's Compensation Claims Examining Series 0991-Worker's Compensation Claims Examining Competencies Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

0993 Railroad Retirement Claims Examining Series 0993 Railroad Retirement Claims Examining Competencies Grade 11 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 0996-Veterans Claims Examining Series 0996-Veterans Claims Examining Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Customer Service • Flexibility • Integrity/Honesty • Decision Making • Interpersonal Skills • Digital Collaboration • Memory • Flexibility • Reading Comprehension • Information Management • Reasoning • Integrity/Honesty • Resilience • Interpersonal Skills • Memory • Self-Management • Technology Application • Oral Communication • Planning and Evaluating • Writing • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing

Grade 11 • Attention to Detail • Customer Service • Decision Making • Digital Collaboration • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Organizational Awareness • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 12 • Attention to Detail • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 10XX - Information and Arts Competencies Series By Grade Series 1001 1010 1015 1016 1035 1040 1071 1082 1083 1084 Title General Arts and Information Exhibits Specialist Museum Curator Museum Specialist and Technician Public Affairs Language Specialist Audiovisual Production Writing and Editing Technical Writing and Editing Visual Information Grades 12, 13, 14 11 9, 11, 12, 13 5, 7, 9, 11 9, 11, 12, 13, 14, 15 12 9, 11, 12, 13 9, 11, 12, 13, 14 9, 11, 13 9, 11, 12, 13

1001-General Arts and Information Series 1001-General Arts and Information Competencies Grade 12 Grade 13 • Attention to Detail • Attention to Detail • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • Digital Collaboration • Integrity/Honesty • External Awareness • Flexibility • Interpersonal Skills • Learning • Influencing/Negotiating • Memory • Integrity/Honesty • Oral Communication • Interpersonal Skills • Leadership • Problem Solving • Reading Comprehension • Learning • Reasoning • Memory • Resilience • Oral Communication • Self-Management • Organizational Awareness • Supporting Diversity • Planning and Evaluating • Teamwork • Problem Solving • Project Management • Technology Application • Reading Comprehension • Writing • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1010-Exhibits Specialist Series 1010-Exhibits Specialist Competencies Grade 11 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Learning • Mathematical Reasoning • Memory • Oral Communication • Partnering • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1015-Museum Curator Series 1015-Museum Curator Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • Flexibility • Information Management • Influencing/Negotiating • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Learning • Learning • Memory • Memory • Oral Communication • Oral Communication • Reading Comprehension • Planning and Evaluating • Reasoning • Problem Solving • Reading Comprehension • Resilience • Reasoning • Self-Management • Supporting Diversity • Resilience • Teamwork • Self-Management • Supporting Diversity • Writing • Teamwork • Writing Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing

Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1016-Museum Specialist and Technician Series 1016-Museum Specialist and Technician Competencies Grade 5 Grade 7 • Attention to Detail • Attention to Detail • Integrity/Honesty • Flexibility • Reading Comprehension • Integrity/Honesty • Supporting Diversity • Interpersonal Skills • Technology Application • Memory • Problem Solving • Reading Comprehension • Reasoning • Teamwork • Writing Grade 9 • Attention to Detail • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 11 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1035-Public Affairs Series 1035-Public Affairs Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Digital • Decision Making Collaboration • Digital Collaboration • Flexibility • Integrity/Honesty • Flexibility • Interpersonal • Information Skills Management • Memory • Integrity/Honesty • Reading • Interpersonal Skills Comprehension • Learning • Supporting • Memory Diversity • Oral • Teamwork Communication • Writing • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 14 Grade 15

• Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1040-Language Specialist Series 1040-Language Specialist Competencies Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing

1071-Audiovisual Production Series 1071-Audiovisual Production Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Memory • Memory • Reading • Reading Comprehension Comprehension • Resilience • Resilience • Supporting Diversity • Self-Management • Teamwork • Supporting Diversity • Technology Application • Teamwork • Technology Application Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Organizational Awareness • Reading Comprehension • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1082-Writing and Editing Series 1082-Writing and Editing Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Creative Thinking • Creative Thinking • Customer Service • Flexibility • Flexibility • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Learning • Learning • Memory • Memory • Problem Solving • Reading Comprehension • Reading Comprehension • Reasoning • Self-Management • Resilience • Supporting Diversity • Self-Management • Teamwork • Supporting Diversity • Writing • Teamwork • Writing Grade 12 • Attention to Detail • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1083-Technical Writing and Editing Series 1083-Technical Writing and Editing Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Customer Service • Creative Thinking • Flexibility • Customer Service • Integrity/Honesty • Digital Collaboration • Interpersonal Skills • Flexibility • Memory • Integrity/Honesty • Reading Comprehension • Interpersonal Skills • Self-Management • Learning • Supporting Diversity • Memory • Teamwork • Reading Comprehension • Technology Application • Reasoning • Writing • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1084-Visual Information Series 1084-Visual Information Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Flexibility • Digital Collaboration • Integrity/Honesty • Flexibility • Interpersonal Skills • Integrity/Honesty • Reading • Interpersonal Skills Comprehension • Reading Comprehension • Supporting Diversity • Teamwork • Self-Management • Supporting Diversity • Technical Competence • Technology Application • Teamwork • Writing • Technical Competence • Technology Application • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

16XX – Equipment, Facilities, and Services Competencies Series By Grade Series 1601 1640 1670 Title Equipment, Facilities, and Services Facility Operations Services Equipment Services Grades 7, 9, 11, 12, 13 9, 11, 12, 13, 14 9, 11, 12, 13 1601-Equipment Facilities, and Services Series 1601-Equipment Facilities, and Services Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Customer Service • Customer Service • Integrity/Honesty • Decision Making • Interpersonal Skills • Digital Collaboration • Memory • Flexibility • Reading Comprehension • Integrity/Honesty • Resilience • Interpersonal Skills • Self-Management • Memory • Oral Communication • Supporting Diversity • Planning and Evaluating • Teamwork • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 11 • Attention to Detail • Customer Service • Decision Making • Digital Collaboration • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Teamwork • Technical Competence • Technology Application • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1640-Facility Operations Services Series 1640-Facility Operations Services Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Customer Service • Creative Thinking • Flexibility • Customer Service • Integrity/Honesty • Decision Making • Interpersonal Skills • Flexibility • Reading Comprehension • Integrity/Honesty • Resilience • Interpersonal Skills • Teamwork • Learning • Writing • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1670-Equipment Services Series 1670-Equipment Services Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Integrity/Honesty • Customer Service • Decision Making • Interpersonal Skills • Integrity/Honesty • Memory • Reading • Interpersonal Skills Comprehension • Memory • Supporting Diversity • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 18XX – Inspection, Investigation, Enforcement, and Compliance Competencies Series By Grade Series 1801 1805 1810 1811 1825 1849 1860 1889 1894 1895 1896 Title General Inspection, Investigation, Enforcement, and Compliance Series Investigative Analysis General Investigating Criminal Investigating Aviation Safety Wage and Hour Investigation Series Equal Opportunity Investigation Import Compliance Series Customs Entry and Liquidating Customs and Border Protection Border Patrol Enforcement Series Grades 7, 9, 11, 12, 13, 14, 15 11, 12 9, 11, 12, 13, 14 9, 11, 12, 13, 14 12, 13, 14, 15 12, 13 9, 12 9, 11, 12 12 7, 9, 11, 12, 13, 14 13, 14

1801-General Inspection, Investigation, Enforcement, and Compliance Series 1801-General Inspection, Investigation, Enforcement, and Compliance Competencies Grade 7 Grade 9 Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Attention to Detail • Attention to Detail • Flexibility • Customer Service • Customer Service • Customer Service • Flexibility • Decision Making • Decision Making • Integrity/Honesty • Flexibility • Flexibility • Interpersonal Skills • Integrity/Honesty • Memory • Interpersonal Skills • Integrity/Honesty • Integrity/Honesty • Reading Comprehension • Memory • Interpersonal Skills • Interpersonal Skills • Reasoning • Learning • Reading Comprehension • Learning • Reasoning • Resilience • Memory • Memory • Self-Management • Resilience • Oral Communication • Oral Communication • Supporting Diversity • Supporting Diversity • Reading Comprehension • Problem Solving • Teamwork • Teamwork • Reasoning • Reading Comprehension • Reasoning • Writing • Resilience • Self-Management • Resilience • Supporting Diversity • Self-Management • Teamwork • Supporting Diversity • Teamwork • Technical Competence • Writing • Technical Competence • Writing

1801-General Inspection, Investigation, Enforcement, and Compliance Competencies Grade 13 Grade 14 Grade 15 • Attention to Detail • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Creative Thinking • Customer Service Decision • Customer Service Decision • Customer Service • Making External • Decision Making • Making External • Awareness Flexibility • Flexibility • Awareness Flexibility • Influencing/Negotiating • Influencing/Negotiating • Influencing/Negotiating • Information Management • Information Management • Information Management • Integrity/Honesty • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Interpersonal Skills • Leadership • Leadership • Leadership • Learning • Learning • Learning • Memory • Memory • Memory • Oral Communication • Oral Communication • Oral Communication • Organizational Awareness • Organizational Awareness • Organizational Awareness • Partnering • Partnering • Partnering • Planning and Evaluating • Planning and Evaluating • Planning and Evaluating • Problem Solving • Problem Solving • Problem Solving • Project Management • Project Management • Project Management • Reading Comprehension • Reading Comprehension • Reading Comprehension • Reasoning • Reasoning • Reasoning • Resilience • Resilience • Resilience • Self-Management • Self-Management • Self-Management • Supporting Diversity • Supporting Diversity • Supporting Diversity • Teaching Others • Teaching Others • Teaching Others • Teamwork • Teamwork • Teamwork • Technical Competence • Technical Competence • Technical Competence • Technology Application • Technology Application • Writing • Writing • Writing

1805-Investigative Analysis Series 1805-Investigative Analysis Competencies Grade 11 Grade 12 • Attention to Detail • Attention to Detail • Creative Thinking • Conflict Management • Customer Service • Creative Thinking • Decision Making • Customer Service • Flexibility • Decision Making • Information Management • Digital Collaboration • Integrity/Honesty • Flexibility • Interpersonal Skills • Information Management • Learning • Integrity/Honesty • Memory • Interpersonal Skills • Oral Communication • Leadership • Learning • Partnering • Mathematical Reasoning • Planning and Evaluating • Memory • Problem Solving • Oral Communication • Reading Comprehension • Organizational Awareness • Reasoning • Partnering • Resilience • Planning and Evaluating • Self-Management • Problem Solving • Supporting Diversity • Project Management • Teaching Others • Reading Comprehension • Teamwork • Reasoning • Technical Competence • Resilience • Technology Application • Self-Management • Writing • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1810-General Investigation Series 1810-General Investigation Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Integrity/Honesty • Conflict Management • Interpersonal Skills • Creative Thinking • Memory • Decision Making • Reading Comprehension • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technology Application • Writing

Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technology Application • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Writing

1811-Criminal Investigation Series 1811-Criminal Investigation Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Decision Making • Conflict Management • Flexibility • Customer Service • Decision Making • Integrity/Honesty • Flexibility • Interpersonal Skills • Influencing/Negotiating • Memory • Integrity/Honesty • Reading Comprehension • Interpersonal Skills • Reasoning • Learning • Resilience • Memory • Supporting Diversity • Oral Communication • Teamwork • Writing • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Writing

Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1825-Aviation Safety Series 1825-Aviation Safety Competencies Grade 12 Grade 13 • Attention to Detail • Attention to Detail • Flexibility • Conflict Management • Creative Thinking • Integrity/Honesty • Customer Service • Interpersonal Skills • Decision Making • Reading Comprehension • Digital Collaboration • Reasoning • Flexibility • Resilience • Influencing/Negotiating • Self-Management • Information Management • Supporting Diversity • Integrity/Honesty • Teamwork • Writing • Interpersonal Skills • Learning • Memory • Oral Communication • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing

Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 15 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1849-Wage and Hour Investigation Series 1849-Wage and Hour Investigation Competencies Grade 12 Grade 13 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • Flexibility • External Awareness • Influencing/Negotiating • Flexibility • Information Management • Influencing/Negotiating • Integrity/Honesty • Information Management • Interpersonal Skills • Integrity/Honesty • Learning • Interpersonal Skills • Mathematical Reasoning • Leadership • Memory • Learning • Oral Communication • Mathematical Reasoning • Memory • Planning and Evaluating • Problem Solving • Oral Communication • Reading Comprehension • Organizational Awareness • Partnering • Reasoning • Resilience • Planning and Evaluating • Self-Management • Problem Solving • Supporting Diversity • Reading Comprehension • Teaching Others • Reasoning • Teamwork • Resilience • Technical Competence • Self-Management • Teaching Others • Writing • Teamwork • Technical Competence • Writing

1860-Equal Opportunity Investigation Series 1860-Equal Opportunity Investigation Competencies Grade 9 Grade 12 • Attention to Detail • Attention to Detail • Customer Service • Conflict Management • Decision Making • Creative Thinking • Flexibility • Customer Service • Integrity/Honesty • Decision Making • Interpersonal Skills • Digital Collaboration • Memory • Flexibility • Oral Communication • Influencing/Negotiating • Problem Solving • Information Management • Reading Comprehension • Integrity/Honesty • Reasoning • Interpersonal Skills • Learning • Resilience • Memory • Self-Management • Oral Communication • Supporting Diversity • Organizational Awareness • Teamwork • Planning and Evaluating • Writing • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1889-Import Compliance Series 1889-Import Compliance Competencies Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Conflict Management • Customer Service • Creative Thinking • Decision Making • Customer Service • Flexibility • Decision Making • Information Management • Digital Collaboration • Integrity/Honesty • External Awareness • Interpersonal Skills • Flexibility • Learning • Influencing/Negotiating • Mathematical Reasoning • Information Management • Memory • Integrity/Honesty • Oral Communication • Interpersonal Skills • Problem Solving • Learning • Reading Comprehension • Mathematical Reasoning • Reasoning • Memory • Resilience • Oral Communication • Self-Management • Organizational Awareness • Supporting Diversity • Teamwork • Planning and Evaluating • Writing • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Technical Competence • Technology Application • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Mathematical Reasoning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1894-Customs Entry and Liquidation Series 1894-Customs Entry and Liquidation Competencies Grade 12 • Attention to Detail • Customer Service • Decision Making • Digital Collaboration • Flexibility • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing 1895-Customs and Border Protection Series 1895-Customs and Border Protection Competencies Grade 7 Grade 9 Grade 11 • Attention to Detail • Attention to Detail • Customer Service • Integrity/Honesty • Flexibility • Customer Service • Integrity/Honesty • Flexibility • Interpersonal Skills • Interpersonal • Integrity/Honesty • Reading Comprehension Skills • Interpersonal Skills • Memory • Self-Management • Memory • Oral Communication • Teamwork • Writing • Reading Comprehension • Reasoning • Resilience • Supporting Diversity • Teamwork Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Learning • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Writing

Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 14 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • External Awareness • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Project Management • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1896-Border Patrol Enforcement Series 1896-Border Patrol Enforcement Series Competencies Grade 13 Grade 14 • Attention to Detail • Attention to Detail • Conflict Management • Conflict Management • Creative Thinking • Creative Thinking • Customer Service • Customer Service • Decision Making • Decision Making • External Awareness • External Awareness • Flexibility • Flexibility • Influencing/Negotiating • Influencing/Negotiating • Information Management • Information Management • Integrity/Honesty • Integrity/Honesty • Interpersonal Skills • Interpersonal Skills • Leadership • Leadership • Learning • Learning • Memory • Memory • Oral Communication • Oral Communication • Organizational Awareness • Organizational Awareness • Partnering • Partnering • Planning and Evaluating • Planning and Evaluating • Problem Solving • Problem Solving • Project Management • Project Management • Reading Comprehension • Reading Comprehension • Reasoning • Reasoning • Resilience • Resilience • Self-Management • Self-Management • Supporting Diversity • Supporting Diversity • Teaching Others • Teaching Others • Teamwork • Teamwork • Technical Competence • Technical Competence • Technology Application • Technology Application • Writing • Writing 19XX – Quality Assurance, Inspection, and Grading Competencies Series By Grade Series 1910 1980 Title Quality Assurance Agricultural Commodity Grading Grades 9, 11, 12, 13 7, 9 1910-Quality Assurance Series 1910-Quality Assurance Competencies Grade 9 • Attention to Detail • Integrity/Honesty • Interpersonal Skills • Memory • Reading Comprehension • Supporting Diversity • Teamwork Grade 11

• Attention to Detail • Decision Making • Flexibility • Integrity/Honesty • Interpersonal Skills • Memory • Oral Communication • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teamwork • Writing Grade 12 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Digital Collaboration • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing Grade 13 • Attention to Detail • Conflict Management • Creative Thinking • Customer Service • Decision Making • Flexibility • Influencing/Negotiating • Information Management • Integrity/Honesty • Interpersonal Skills • Leadership • Learning • Memory • Oral Communication • Organizational Awareness • Partnering • Planning and Evaluating • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing

1980-Agricultural Commodity Grading Series 1980-Agricultural Commodity Grading Competencies Grade 7 Grade 9 • Attention to Detail • Attention to Detail • Flexibility • Conflict Management • Integrity/Honesty • Customer Service • Interpersonal Skills • Decision Making • Memory • Flexibility • Reading Comprehension • Information Management • Reasoning • Integrity/Honesty • Resilience • Interpersonal Skills • Self-Management • Learning • Supporting Diversity • Mathematical Reasoning • Teamwork • Memory • Oral Communication • Organizational Awareness • Problem Solving • Reading Comprehension • Reasoning • Resilience • Self-Management • Supporting Diversity • Teaching Others • Teamwork • Technical Competence • Technology Application • Writing U.S. Office of Personnel Management Employee Services and HR Solutions 1900 E Street NW, Washington DC 20415 OPM.gov OPM Federal Workforce Competency Initiative (FWCI) Competency Handbook ES/HRS-03528-H 9/2023 FWCI and MOSAIC Competency Library In support of EO 13932 and PMA 1.4, OPM is releasing the FWCI and MOSAIC Competency Library (publication 03528-L), an updated Library that includes both FWCI and MOSAIC competencies and definitions, to support the expanding use of skills-based hiring across the Federal Government. SEPTEMBER 2023

Table of Contents Background .................................................................................................................. 4 FWCI ....................................................................................................................... 4 MOSAIC................................................................................................................... 5 How to Use This Document ........................................................................................... 6 Alphabetical Listing of FWCI Competencies .............................................................. 6 Alphabetical Listing of MOSAIC Competencies .......................................................... 6 Federal Workforce Competency Initiative (FWCI) General Competencies ........................ 7 A ............................................................................................................................. 8 C ............................................................................................................................. 8 D ............................................................................................................................. 8 E .............................................................................................................................. 9 F ............................................................................................................................ ..9 L ............................................................................................................................ 10 M ...........................................................................................................................

10 O ............................................................................................................................ 11 P ............................................................................................................................ 11 R ............................................................................................................................ 12 S ............................................................................................................................ 12 T ............................................................................................................................ 12 W ........................................................................................................................... 13 Multipurpose Occupational Systems Analysis Inventory – Close-Ended (MOSAIC) Competencies .............................................................................................................. 14 A ............................................................................................................................ 15 B ............................................................................................................................ 17 C ............................................................................................................................ 18 D ............................................................................................................................ 22 E ............................................................................................................................ 23 F ............................................................................................................................

26 G ............................................................................................................................ 28 H............................................................................................................................ 29 I ............................................................................................................................. 31 K ............................................................................................................................ 33 L ............................................................................................................................ 33 M ........................................................................................................................... 34

N ............................................................................................................................ 37 O ............................................................................................................................ 37 P ............................................................................................................................ 38 Q ............................................................................................................................ 42 R ............................................................................................................................ 42 S ............................................................................................................................ 43 T ............................................................................................................................ 46 V ............................................................................................................................ 48 W ........................................................................................................................... 49 Historical Notes ........................................................................................................... 50

Background FWCI The U.S. Office of Personnel Management (OPM) released the Federal Workforce Competency Initiative (FWCI) General Competencies and Competency Models. The FWCI is a governmentwide effort led by OPM that builds upon and updates a subset of the general competencies used in OPM’s MOSAIC (Multipurpose Occupational Systems Analysis Inventory—Closed-ended) studies 1. These competencies and competency models will support the expanding use of skills-based hiring across the Federal Government with the increased use of valid assessments that carefully measure candidates’ ability to perform the job. In support of this initiative, OPM conducted a governmentwide survey to identify critical competencies for 214 occupational series. Over 90,000 Federal employees and supervisors from more than 300 job series were crucial in examining, rating, and participating in the identification of the general competencies and development of the competency models for this phase of the FWCI. In September 2023, OPM issued the FWCI General Competencies and Competency Models memo that provided occupation-specific competency models for 80 select occupational series by grade 2 for agency efforts such as workforce planning, recruitment, employee selection, training and development, and performance management. The Office of Personnel Management (OPM) Federal Workforce Competency Initiative (FWCI) and Multipurpose Occupational Systems Analysis Inventory-Close-Ended (MOSAIC) Competency Library (September 2023) reference presents the 32 FWCI general competencies and the 293 MOSAIC competencies for agency use. Agencies are responsible for collecting job analysis information to support the use of the competencies provided, as appropriate. Please refer to OPM's Delegated Examining Operations Handbook for more information on conducting a job analysis.

See Historical Notes See Federal Workforce Competency Initiative (FWCI) Competency Handbook, Competencies by Series and Grade Volume 1 (September 2023) 1 2 MOSAIC OPM has been conducting Governmentwide occupational studies using its Multipurpose Occupational Systems Analysis Inventory - Close-Ended (MOSAIC) methodology for more than two decades. MOSAIC, a multipurpose, survey-based occupational analysis approach, is used to collect information from incumbents and supervisors on many occupations for a wide range of human resource management functions. The MOSAIC studies, provide the data-based foundation for competency use across the Federal Government, with the customers OPM serves and for policies OPM develops and implements. Competencies identified in OPM’s MOSAIC studies are used in a wide spectrum of human capital areas including classification, job design, recruitment, selection, performance management, training, and career development. The data collected in the original studies, covering hundreds of occupations, need updating to support continued use. Through these studies, we have identified the competencies employees need to perform successfully in nearly 200 Federal occupations, as well as for leadership positions. These competencies provide users with a basis for building integrated human resource management systems that use a common set of competencies to structure job design, recruitment, selection, performance management, training, and career development so that employees receive a consistent message about the factors on which they are selected, trained, and evaluated. The competencies used in the FWCI and MOSAIC studies are free and for your use.

How to Use This Document This document alphabetically lists the 32 FWCI competencies and definitions and the 293 MOSAIC competencies and definitions. To view the FWCI or MOSAIC competencies, you can use the linked alphabetical listing below to "jump" to a given letter (hold "Ctrl" and click), or you can search for keywords or phrases by holding the "Ctrl" key and the "F" key at the same time. Click the "Back" at the end of each letter group to return to the linked alphabetical listing. Alphabetical Listing of FWCI Competencies A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Alphabetical Listing of MOSAIC Competencies A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Federal Workforce Competency Initiative (FWCI) General Competencies FWCI and MOSAIC Competencies A Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Back to Alphabetical Listing of FWCI Competencies

C Conflict Management - Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Creative Thinking - Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. Back to Alphabetical Listing of FWCI Competencies D Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. FWCI and MOSAIC Competencies Digital Collaboration: Uses digital tools, technologies, or social media for communication, knowledge-sharing, and collaborative processes; works with others to construct and create resources and knowledge, or provide services, in a digital environment. Back to Alphabetical Listing of FWCI Competencies E External Awareness - Understands and keeps up-to-date on local, national, and international trends and policies that affect the organization and shape stakeholders' views; is aware of the organization's impact on the external environment. Back to Alphabetical Listing of FWCI Competencies

F Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Back to Alphabetical Listing of FWCI Competencies I Influencing/Negotiating - Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; negotiates to find mutually acceptable solutions. FWCI and MOSAIC Competencies Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Back to Alphabetical Listing of FWCI Competencies L Leadership - Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. Learning - Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for selflearning and development. Back to Alphabetical Listing of FWCI Competencies

M Mathematical Reasoning - Solves practical problems by choosing appropriately from a variety of mathematical or statistical techniques. Memory - Recalls information that has been presented previously. Back to Alphabetical Listing of FWCI Competencies FWCI and MOSAIC Competencies O Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Organizational Awareness - Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Back to Alphabetical Listing of FWCI Competencies

P Partnering - Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. Back to Alphabetical Listing of FWCI Competencies FWCI and MOSAIC Competencies R Reading Comprehension - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Resilience – Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Back to Alphabetical Listing of FWCI Competencies

S Self-Management - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Supporting Diversity - Maintains an open mind regarding different ideas, opinions, values, and beliefs; recognizes own worldview and understands its influence on interactions with others; incorporates a variety of viewpoints to help accomplish work goals; contributes to an inclusive work environment with equal treatment of individuals across all demographic (e.g., race, gender) and social (e.g., culture) groups. Back to Alphabetical Listing of FWCI Competencies T Teaching Others - Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor. FWCI and MOSAIC Competencies Page 12of 51 Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Technology Application - Uses computers, software applications, databases, and automated systems to accomplish work; uses machines, tools, instruments, or equipment effectively. Back to Alphabetical Listing of FWCI Competencies

W Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Back to Alphabetical Listing of FWCI Competencies FWCI and MOSAIC Competencies Multipurpose Occupational Systems Analysis Inventory – Close-Ended (MOSAIC) Competencies FWCI and MOSAIC Competencies

A Accessibility - Knowledge of tools, equipment, and technologies used to help individuals with disabilities use computer equipment and software. Accident Investigation - Knowledge of guidelines, regulations, and procedures associated with an accident investigation including preservation of accident scene, root cause analysis, and evidence detection and handling. Accountability - Holds self and others accountable for measurable highquality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. Accounting - Knowledge of traditional accounting practices including accrual, obligations, and costs methods. Accounting Operations - Knowledge of general ledger accounting and the control/subsidiary account relationships and reconciliation techniques, including accounts receivable, accounts payable, and disbursing officer's accountability. Acquisition Strategy - Knowledge of the principles and methods for developing an integrated acquisition management plan that describes the business, technical, and support strategies, including the relationship between the acquisition phases, work efforts, and key program events (for example, decision points, contract awards, test activities). Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Administrative Law - Knowledge of state and Federal administrative laws, including procedures, regulations, guidelines, and precedents related to case preparation and settlements.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Aerospace Engineering - Knowledge of the concepts, principles, and theories of aerodynamics or space environments related to the design, development, testing, analysis, application, and utilization of aerospace and aeronautical devices, vehicles, systems, and equipment. Agility - Bends, stretches, twists, or reaches out with the body, arms, or legs. Aircraft Maintenance - Knowledge of aircraft engines, parts, and systems, including their designs, uses, repair, and maintenance. Ammunition and Explosives - Knowledge of ammunition and explosives and their uses, interactions, dangers, production, handling, storage, and disposal. Animal Husbandry - Knowledge of the care and handling of animals, including feeding, controlling, restraint, health, and reproduction. Applies Technology to Tasks - Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks. Architecture - Knowledge of the concepts, principles, theories, and practices used in the planning, design, construction, and maintenance of buildings or other structures, taking into consideration aesthetic and functional concerns. Arithmetic - Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages. Arithmetic/Mathematical Reasoning - Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages." Arrest - Knowledge of the laws, principles, and procedures used in apprehending a criminal suspect, including polices for pursuit and proper use of force and capture such as Miranda rights.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership Artificial Intelligence - Knowledge of the principles, methods, and tools used to design systems that perform human intelligence functions. Astronomy - Knowledge of the concepts, principles, and theories of the physical processes leading to the emission of electromagnetic radiation or particles from celestial bodies, the measurement and physical characteristics of celestial bodies, including cosmic microwave background, submillimeter technology, galaxies, star formations, and planetary science. Audit Reporting - Knowledge of the principles, practices, and techniques used to report audit findings (criteria, condition, cause, effect, and recommendation). Auditing - Knowledge of generally accepted auditing standards and procedures for conducting financial and compliance, economy and efficiency, and program audits. Back to Alphabetical Listing of MOSAIC Competencies

B Biology - Knowledge of the environment, plant and animal living tissue, cells, organisms, and entities, including their functions, interdependencies and interactions with each other and the environment. Botany - Knowledge of the concepts, principles, and theories of plants, including structures and functions, classification, taxonomy, plant communities, distribution, habitat requirements, life histories, reproduction, conservation, and care of plant species. Budget Administration - Knowledge of the principles and practices of budget administration and analysis; including preparing, justifying, reporting on, and executing the budget; and the relationships among program, budget, accounting, and reporting systems. Building and Construction - Knowledge of materials, methods, and the tools to construct objects, structures, and buildings. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership Business Process Reengineering - Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering. Back to Alphabetical Listing of MOSAIC Competencies

C Capacity Management - Knowledge of the principles and methods for monitoring, estimating, or reporting actual performance or the performance capability of information systems or components. Capital Planning and Investment Assessment - Knowledge of the principles and methods of capital investment analysis or business case analysis, including return on investment analysis. Carpentry/Woodworking - Knowledge of materials, methods, and the appropriate tools to construct, install, finish, or repair wooden objects or structures. Cartography - Knowledge of the concepts, principles, theories, and methods related to the research, design, development, or revision of maps, charts, and related cartographic products, and photogrammetric and cartographic processing. Change Management - Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization. Chemical Engineering - Knowledge of the concepts, principles, and theories related to the chemical composition or physical characteristics of materials for the design, construction, operation, and improvement of processes or systems. Chemistry (*) - Knowledge of the concepts, principles, and theories of the composition, structure, and properties of substances, and of the chemical processes and transformations, including uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Chemistry (†) - Knowledge of chemicals, including hazardous materials, and their uses, interactions, dangers, production, storage, and disposal. Civil Engineering - Knowledge of the concepts, principles, theories, and methods required to plan, design, construct, operate, and maintain facilities such as buildings, transportation systems, water and sanitary systems, and other public works systems. Classification - Knowledge of classification concepts, principles, and practices related to structuring organizations and positions and determining the appropriate pay system, occupational grouping, title, and pay level of positions. Clerical - Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. Client Engagement/Change Management - Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization. Communications and Media - Knowledge of the production, communication and dissemination of information and ideas to inform and entertain via written, oral, and visual media. Communications Security Management - Knowledge of the principles, policies, and procedures involved in ensuring the security of communications services and data, and in maintaining the communications environment on which it resides. Compensation - Knowledge of compensation concepts, principles, and practices, including pay and leave administration and compensation flexibilities. Compliance - Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Compliance Inspection - Knowledge of the guidelines, regulations, and procedures associated with compliance inquiries, including application of compliance rules and criteria and ability to make appropriate decisions and issue citations, fines, or orders. Computer Forensics - Knowledge of tools and techniques used in data recovery and preservation of electronic evidence. Computer Languages - Knowledge of computer languages and their applications to enable a system to perform specific functions. Computer Network Defense - Knowledge of defensive measures to detect, respond, and protect information, information systems, and networks from threats. Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work. Computers - Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming. Computers and Electronics - Knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming. Configuration Management - Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components. Conflict Management (‡) - Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Conscientiousness - Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Constitutional Law - Knowledge of the laws and legal precedents related to the U.S. Constitution. Continual Learning - Assesses and recognizes own strengths and weaknesses; pursues self- development. Contracting/Procurement - Knowledge of various types of contracts, techniques, or requirements (for example, Federal Acquisitions Regulations) for contracting or procurement, and contract negotiation and administration. Control of Funds - Knowledge of the principles, procedures, and requirements for maintaining control and accountability of obligations and expenditures for all appropriations and fund accounts (for example, revolving, nonappropriated, multiyear, and single-year appropriations) Cost Accounting - Knowledge of the principles, procedures, and methods of cost accounting, including the use of historical cost, market value, or present value to measure cost; methods for assigning cost to accounting periods; and cost allocation, cost accrual, depreciation, and unit cost. Cost Estimation and Analysis - Knowledge of the principles, practices, and methods used to determine, estimate, and analyze costs, including determining life cycle costs, application of cost models, and evaluation of cost realism Cost-Benefit Analysis - Knowledge of the principles and methods of cost-benefit analysis, including the time value of money, present value concepts, and quantifying tangible and intangible benefits. Creativity and Innovation - Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes. Criminal Investigation - Knowledge of the guidelines, regulations, and procedures associated with criminal investigation, including evidence detection and handling and drawing appropriate factual inferences and conclusions.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership Criminal Law - Knowledge of state and Federal criminal laws, including procedures, regulations, guidelines, and precedents related to admissibility of evidence and prosecution. Customer Service (‡) - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Cutting - Knowledge of meat cutting, including the grades and structure of meat, fish, or poultry. Back to Alphabetical Listing of MOSAIC Competencies

D Data Management - Knowledge of the principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data archiving, data disposal, and data standardization processes. Data Systems - Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification and use of data handling and computing systems in support of aerospace flight and ground systems. Database Administration - Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems. Database Management Systems - Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data. Decision Support - Knowledge of decision support theories, methods, and tools for identifying, synthesizing, representing, and evaluating the important aspects of a decision situation and prescribing the recommended course for decision makers and other stakeholders. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Decisiveness - Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions. Depth Perception - Accurately judges which of several objects is closer or farther away from the observer, or the distance between an object and the observer Design - Knowledge of conceptualizing, developing, producing, understanding, and using plans, models, blueprints, and maps, including the use of tools and instruments to produce precision technical drawings, working prototypes, components, or systems. Detention - Knowledge of the policies and procedures for detaining criminal suspects including processing, fingerprinting, detention requests, informing detainee of charges, and transportation. Developing Others - Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Distributed Systems - Knowledge of the principles, theoretical concepts, and tools underlying distributed computing systems, including their associated components and communication standards. Back to Alphabetical Listing of MOSAIC Competencies E Earth Science - Knowledge of interdisciplinary disciplines associated with the earth’s composition, structure, or other physical aspects, including atmosphere. Ecology - Knowledge of the concepts, principles, and theories of the interrelationships among organisms and their environment, including competition and predation, evolution and natural selection, population dynamics, and the impact of natural phenomena or human actions on natural systems, processes, and biota.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Economics - Knowledge of economic policy, principles, and practices, market and non-market values, and the analysis and reporting of economic data. Economics and Accounting - Knowledge of economic and accounting principles and practices, tax law and practices, the financial markets, banking, and the analysis and reporting of financial data. Education and Training - Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods. Electrical - Knowledge of electrical equipment, components, instruments, and systems, including their design, installation, testing, uses, repair, or maintenance. Electrical Engineering - Knowledge of the concepts, principles, theories, and methods related to the design, analysis, test, and integration of electrical systems; energy conversion; electrical power generation; and energy transmission, control, distribution or use. Electronic Commerce (e-Commerce) - Knowledge of the principles, methods, and tools for conducting business online, including electronic data interchange. Electronics - Knowledge of electronic theory, circuits, components, and material properties (excluding computers). Electronics Engineering - Knowledge of the concepts, principles, theories, and methods related to the design, analysis, test, fabrication, or verification of analog or digital electronic systems. Embedded Computers - Knowledge of specifications and uses of specialized computer systems used to control devices (for example, automobiles, helicopters), including the appropriate programming languages. Employee Benefits - Knowledge of HR concepts, principles, and practices related to retirement, insurance, injury compensation, and other employee benefits programs.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Employee Development - Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering training, organizational development, and career development initiatives. Employee Relations - Knowledge of laws, rules, regulations, case law, principles, and practices related to employee conduct, performance, and dispute resolution. Encryption - Knowledge of procedures, tools, and applications used to keep data or information secure, including public key infrastructure, point-to-point encryption, and smart cards. Engineering and Technology - Knowledge of engineering concepts, principles, and practices, and of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications. Enterprise Architecture - Knowledge of principles, concepts, and methods of enterprise architecture to align information technology (IT) strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Entomology - Knowledge of the concepts, principles, and theories of insects, including taxonomy, morphology, behavior, life cycles, population dynamics, host-insect interactions, the role of insects in natural and managed ecosystems, and the regulation, prevention, and control of pest-related problems. Entrepreneurship - Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives. Environmental Engineering - Knowledge of the concepts, principles, theories, and methods to protect and improve the quality of the environment and its resources; and to monitor, control, abate, and prevent pollutants. External Awareness (‡) - Understands and keeps up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders' views; is aware of the organization's impact on the external environment. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Eye-Hand Coordination - Accurately coordinates one's eyes with one's fingers, wrists, or arms to perform job-related tasks (for example, to move, carry, or manipulate objects). Back to Alphabetical Listing of MOSAIC Competencies

F Facilities - Knowledge of the physical, engineering, and experimental equipment and operational characteristics of facilities, and safety and equipment development designed to support aerospace activities. Federal Funds Processing - Knowledge of methods and procedures for processing direct and reimbursable program funds (for example, automatic and funded reimbursements, interagency agreements, transfer appropriations), grants, loans, and credit programs. Financial Analysis - Knowledge of the principles, methods, and techniques of financial analysis, forecasting, and modeling to interpret quantitative and qualitative data; includes data modeling, earned value management, and evaluating key financial indicators, trends, and historical data. Financial Assistance Mechanisms - Knowledge of the differences between acquisition and financial assistance purposes and requirements; knowledge of Federal assistance instruments, techniques, and procedures for grants (for example, block, mandatory, discretionary) and agreements (for example, cooperative, interagency). Financial Management (*) - Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization. Financial Management (‡) - Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Financial Systems - Knowledge of the standards, architecture, and specifications of automated financial systems, including source documents, system flows, system interfaces, and related internal controls. Fine Arts - Knowledge of theory and techniques required to produce, compose, and perform works of music, dance, visual arts, drama, and sculpture. Fire Management - Knowledge of the concepts, principles, and theories of fire management, including the characteristics, behavior, and ecology of fire; methodologies, strategies, and equipment used in prescribed fires; fire detection, prevention, and suppression strategies; and integration of fire with natural resource management. Firearms - Knowledge of firearm usage and related issues, such as ammunition, range regulations and safety and use of force policies. First Response - Knowledge of emergency management methods, such as first aid, rescue techniques, and threat assessments. Fishery Biology - Knowledge of the concepts, principles, and theories of aquatic life, including classification, taxonomy, population dynamics, distribution, habitat requirements, life histories, reproduction, behaviors, conservation, and care of aquatic species. Flexibility (‡) - Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Flight Systems - Knowledge of the concepts, principles, and theories related to the development, design, test, and evaluation of aerospace flight vehicles and their component subsystems, or their related external systems. Fluid Dynamics and Mechanics - Knowledge of the concepts, principles, and theories of computational fluid dynamics, fluid mechanics, flight dynamics, flight structures, the force and motion mechanics of vehicles in various atmospheric and celestial environments, aerothermodynamics, and the characteristics of electrically conducting fluids under the action of magnetic and electric fields. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Food Production - Knowledge of planning, growing, and harvesting of food for consumption using appropriate equipment and techniques. Food Service - Knowledge of preparing and serving food for consumption. Foreign Language - Knowledge of sign language or of the structure and content of a foreign (non-English) language, including the meaning and spelling of words, rules of composition, and grammar. Forensics - Knowledge of procedures of civil, criminal, or administrative hearings, evidence collection, including the delivery and receipt of evidence, classes of evidence, and rules of evidence and legal procedures. Forest Management - Knowledge of the concepts, principles, and theories of silviculture and forest ecology, forest use, management, harvesting, conducting inventories, regeneration, sustainability, and conservation; and the role of disturbances in timberland resources. Back to Alphabetical Listing of MOSAIC Competencies G General Engineering - Knowledge of the concepts, principles, and theories of engineering and their practical applications. Genetics - Knowledge of the concepts, principles, and theories of genetics, including the biochemistry of DNA, gene interaction, gene expression, gene inheritance, population genetics, adaptation, and evolution. Geography - Knowledge of geographical locations, their relationships and characteristics. Geographical Sciences - Knowledge of the concepts, principles, theories, and methods for describing the location and distribution of land, sea, and air masses, including their physical locations, relationships, characteristics, and what the land supports.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership Geology - Knowledge of the concepts, principles, and theories of the origins and structure of the earth, including the physical forces that have shaped it and its physical and organic history. Geophysics - Knowledge of the concepts, principles, and theories related to solid earth structure, global seismic patterns, lithosphere, atmosphere, and the behavior of the earth’s gravitational, magnetic, and electrical fields, and other forces affecting the earth and its environment. Geotechnical Engineering - Knowledge of the concepts, principles, theories, and methods related to the investigation and evaluation of subsurface soil or geologic conditions and properties for the purpose of designing stable foundation systems, earthen structures, or the remediation of subsurface conditions. Grants Management - Knowledge of requirements, practices, and procedures for soliciting, receiving, reviewing, and processing proposals, and awarding and administering grants and agreements. Grants Management Laws, Regulations, and Guidelines - Knowledge of principles, laws, regulations, policies, practices, and guidelines (for example, Executive Orders, Code of Federal Regulations, OMB circulars) of grant or agreement programs, including their order of precedence. Back to Alphabetical Listing of MOSAIC Competencies

H Hardware - Knowledge of specifications, uses, and types of computer or computer-related equipment. Hardware Engineering - Knowledge of the principles, methods, and tools for designing, developing, and testing computer or computer-related equipment. Hazardous Materials - Knowledge of hazardous materials and waste and their uses, interactions, dangers, production, handling, storage, and disposal. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Health Physics - Knowledge of the concepts, principles, theories, and methods pertaining to the protection of people, their environment, and equipment from hazards (for example, radiation or hazardous chemicals) and the control of radioactive material. History and Archeology - Knowledge of historical events and their causes, indicators, and impact on particular civilization and cultures, and of preservation and archival techniques. Horticulture - Knowledge of cultivating flowers, plants, and trees. Horticultural Sciences - Knowledge of the concepts, principles, theories, and practices of cultivation or crop management, physiological processes in plant growth and crop yield. HR Information Systems - Knowledge of HR management concepts, principles, and practices related to identifying and analyzing HR processes, translating functional requirements into technical requirements, and delivering and maintaining HR information systems. Human Capital Management - Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations. Human Factors - Knowledge of the principles, methods, and tools used to identify and apply information about human behavior, abilities, limitations, and other characteristics to the design of tools, machines, systems, tasks, jobs, and environments for effective human use. Hydraulic Engineering - Knowledge of the concepts, principles, theories, and methods applicable to analysis of the flow of fluids (open channel and pressure flow), estimation of river stages, and design of hydraulic structures, drainage structures, pipes, navigation facilities, reservoirs, locks, and dams.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership Hydrology - Knowledge of the concepts, principles, theories, and methods related to the magnitude, distribution, and quality of water resources including watershed management, climatology, geomorphology, groundwater hydrology, water quality, water resource management, and groundwater/surface water interactions. Back to Alphabetical Listing of MOSAIC Competencies I Identity Management - Knowledge of methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place. Incident Management - Knowledge of the tactics, technologies, principles, and processes to protect, analyze, prioritize, and handle incidents. Industrial Equipment Operation - Knowledge of principles and methods for operating industrial equipment. Influencing/Negotiating (‡) - Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals. Information Assurance - Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. Information Resources Strategy and Planning - Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Information Systems Security Certification - Knowledge of the principles, methods, and tools for evaluating information systems security features against a set of specified security requirements. Includes developing security certification and accreditation plans and procedures, documenting deficiencies, reporting corrective actions, and recommending changes to improve the security of information systems. Information Systems/Network Security - Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services. Information Technology Architecture - Knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a system's internal operations and interactions with other systems. Information Technology Performance Assessment - Knowledge of the principles, methods, and tools (for example, surveys, system performance measures) to assess the effectiveness and practicality of information technology systems. Information Technology Program Management - Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance). Information Technology Research and Development - Knowledge of scientific principles, methods, and tools of basic and applied research used to conduct a systematic inquiry into a subject matter area. Infrastructure Design - Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Insurance - Knowledge of various types of insurance, insurance regulations, claims processing, examination, adjudication, or adjustment. Integrity/Honesty (‡) - Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Internal Controls - Knowledge of the principles, methods, and techniques for establishing internal control activities (for example, authorizations, verifications, reconciliations), monitoring their use, and evaluating their performance (for example, identification of material weaknesses or significant deficiencies). Interpersonal Skills (‡) - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. IT Modeling and Simulation - Knowledge of mathematical modeling and simulation tools and techniques to plan and conduct test and evaluation programs, characterize systems support decisions involving requirements, evaluate design alternatives, or support operational preparation. Back to Alphabetical Listing of MOSAIC Competencies K Knowledge Management - Knowledge of the value of collected information and the methods of sharing that information throughout an organization. Back to Alphabetical Listing of MOSAIC Competencies

L Labor Law - Knowledge of state and Federal employment laws, regulations, guidelines, and legal precedents related to hiring practices, equal employment opportunity, and wage and hour restrictions. Labor Relations - Knowledge of laws, rules, regulations, case law, principles, and practices related to negotiating and administering labor agreements. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Landscape Architecture - Knowledge of the concepts, theories, and practices used in the planning, designing, construction, and adaptation of outdoor features, taking into consideration recreation planning, requirements, aesthetic value, and compatibility with other developments and resources. Legal, Government, and Jurisprudence - Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process. Leveraging Diversity - Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization. Life Sciences and Systems - Knowledge of life sciences that involve the theoretical and experimental research of life systems. Listening - Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Logical Systems Design - Knowledge of the principles and methods for designing business logic components, system processes and outputs, user interfaces, data inputs, and productivity tools (for example, computer-aided software engineering). Back to Alphabetical Listing of MOSAIC Competencies

M Manages and Organizes Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Manages Human Resources - Plans, distributes, and monitors work assignments; evaluates work performance and provides feedback to others on their performance. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Manages Resources - Selects, acquires, stores, and distributes resources such as materials, equipment, or money. Managing Human Resources - Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Manufacturing - Knowledge of the specifications, tools, inputs, raw materials, outputs, and waste related to the manufacture of prototypes, models, systems, or other products. Materials Engineering - Knowledge of the concepts, principles, theories, and methods related to the composition, structures, and properties of materials, their use, behavior and performance under environmental influences, and the identification, processing, and manufacture of optimal materials for various applications. Measurement and Instrumentation - Knowledge of electronics and related electrical engineering disciplines necessary for the research and development of sensors, electronic measurement devices, and instrumentation systems for aerospace systems and components. Mechanical (*) - Knowledge of machines and tools, including their designs, uses, benefits, repair, and maintenance. Mechanical (†) - Knowledge of machines and tools, including their designs, installation, uses, repair, and maintenance. Mechanical Engineering - Knowledge of the concepts, principles, theories, and methods related to planning, designing, developing, testing, or evaluating thermodynamic, mechanical, electro- mechanical, pneumatic, hydraulic, or structural equipment, systems, models, tools, or specialized mechanical devices. Mechanics - Knowledge of machines and tools, including their design, use, benefits, repair, operation, and maintenance. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Medicine and Dentistry - Knowledge of the diagnosis and treatment of injuries, diseases, and deformities, including preventive health-care measures. Mental Visualization - Sees things in the mind by mentally organizing and processing symbols, pictures, graphs, objects, or other information (for example, sees a building from a blueprint, or sees the flow of work activities from reading a work plan). Metal Processing and Metalworking - Knowledge of materials, methods, and appropriate tools to process, treat, form, or shape metal. Metallurgy - Knowledge of the concepts, principles, and theories related to the study of extracting, refining, alloying, and preparing metals for use; and their properties and behavior as affected by the composition, treatment in manufacture, and conditions of use. Mine Safety and Health - Knowledge of mine safety and health principles and practices, techniques and procedures, regulations, and standards as they apply to conducting inspections/investigations, identifying and evaluating unsafe conditions, and recommending methods to correct unsafe conditions. Mining Engineering - Knowledge of the concepts, principles, theories, and methods related to rock mechanics; the exploration, excavation, extraction, processing and transporting of mineral resources; and the conservation and development of mineral lands, materials, and deposits. Modeling and Simulation - Knowledge of the tools and techniques used to develop functional, physical, or prototype models and simulations for test and evaluation programs, the prediction of behavior and phenomena, and to visually communicate concepts. Multimedia Technologies - Knowledge of the principles, methods, tools, and techniques to develop or apply technology using text, audio, graphics, or other media. Back to Alphabetical Listing of MOSAIC Competencies

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership N Negotiation - Works with others towards an agreement that may involve exchanging specific resources or resolving differences. Network Management - Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals. Nuclear Engineering - Knowledge of the concepts, principles, theories, and application of nuclear technologies including research, development, construction, operation, testing, and maintenance of nuclear reactors, radiation generating devices, and associated systems and equipment. Nuclear Physics - Knowledge of the concepts, principles, theories, and methods related to the prediction of nuclear interactions and reactions, including practices and methods used to produce, measure, use, or observe such reactions in stars, nuclear weapons systems, and radiation shielding. Back to Alphabetical Listing of MOSAIC Competencies

O Object Technology - Knowledge of the principles, methods, tools, and techniques that use object-oriented languages, analysis, and design methodologies. Operating Systems - Knowledge of computer network, desktop, and mainframe operating systems and their applications. Operations - Knowledge of engineering or physical science disciplines to support space flight operations, training or planning; serving as an astronaut or mission specialist. Operations Support - Knowledge of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new or enhanced software. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership Oral Communication (‡) - Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Organizational Development - Knowledge of the principles of organizational development and change management theories, and their applications. Organizational Performance Analysis - Knowledge of the methods, techniques, and tools used to analyze program, organizational, and mission performance; includes methods that deliver key performance information (for example, comparative, trend, diagnostic, root cause, predictive) used to inform decisions, actions, communications, and accountability systems. Back to Alphabetical Listing of MOSAIC Competencies

P Painting - Knowledge of materials, methods, and appropriate tools to apply paint and other protective coating materials on drywall, wood, metal, glass, and other surfaces. Pathology - Knowledge of the concepts, principles, and theories of plant, insect, or animal diseases and host/pathogen relationships, including effects on natural and managed ecosystems. Perceptual Speed - Quickly and accurately sees detail in words, numbers, pictures, and graphs. Performance Management - Knowledge of performance management concepts, principles, and practices related to planning, monitoring, rating, and rewarding employee performance. Performance Measurement - Knowledge of the principles and methods for evaluating program or organizational performance using financial and nonfinancial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Peripheral Vision - Sees objects or movement of objects to one’s side when the eyes are focused forward. Personnel and Human Resources - Knowledge of hiring, classification, benefits, labor relations, negotiation, and Federal, state, and local employment regulations. Personnel Security and Safety - Knowledge of methods and controls of personnel, public safety, and security operations; investigation and inspection techniques; or rules, regulations, precautions, and prevention techniques for the protection of people, data, or property. Pest Control - Knowledge of pest species and the methods and materials, including chemicals, for control or prevention. Petroleum Engineering - Knowledge of the concepts, principles, theories, and methods related to the exploration, development, extraction, recovery, processing, and conservation of fluid minerals, geothermal resources, organic compounds, or natural gas resources. Philosophy - Knowledge of different philosophical systems, including their basic principles, values, ethics, ways of thinking, customs, religions, and practices, and their impact on human culture. Physical Security - Knowledge of methods and controls to protect an organization from natural or man-made threats to physical locations where information systems equipment is located or work is performed (for example, computer rooms, work locations, and equipment rooms). Physical Strength - Exerts maximum muscle force to lift, push, pull, or carry objects; performs moderately laboring work. Physical Strength and Agility - Ability to bend, lift, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Physics - Knowledge and prediction of physical principles, laws, and applications including air, water, material dynamics, light, atomic principles, heat, electric theory, earth formations, and meteorological and related natural phenomena. Physical Sciences - Knowledge of the concepts, principles, theories, and methods to investigate and apply the relations between space, time, matter, and energy in the areas of gravity, atomic principles, mechanics, heat, light, sound, electricity, magnetism, and related natural phenomena. Plumbing and Pipefitting - Knowledge of materials, methods, and the appropriate tools to install, maintain, or repair pipelines, pipe systems, and fixtures, including water, air, steam, gas, chemicals, or sewage. Political Savvy - Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly. Principles of Accounting - Knowledge of generally accepted accounting principles, standards, and practices (for example, double entry accounting, accrual accounting), including the full accounting cycle and the preparation of work sheets, financial statements, ledgers, and journals. Principles of Finance - Knowledge of the basic principles, practices, and methods of financial management to include requisitions, apportionments, allotments, investments, fiscal management, activity reporting, and fiscal year guidelines. Problem Solving (‡) - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Process Control - Knowledge of the principles, methods, and procedures used for the automated control of a process, including the design, development, and maintenance of associated software, hardware, and systems.

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Product Evaluation - Knowledge of methods for researching and analyzing external products to determine their potential for meeting organizational standards and business needs. Production and Processing - Knowledge of inputs, outputs, raw materials, waste, quality control, costs, maintaining inventory, and techniques for maximizing the manufacture and distribution of goods. Propulsion and Power - Knowledge of the concepts, principles, and theories of liquid, solid, electrical, chemical, electrochemical, or nuclear propulsion and power generation systems, their component parts and subsystems, and the direct and indirect conversion of energy into power for various applications. Psychology - Knowledge of the concepts, principles, and theories of human behavior and performance in various contexts, mental processes, or the assessment and treatment of behavioral and affective disorders. Public Planning - Knowledge of functions, principles, methods, and techniques of public planning, including those related to community planning, outdoor recreation planning, and natural resource management, such as demand forecasting, environmental impact analysis, financial forecasting, and land use planning and zoning. Public Safety and Security - Knowledge of military, weaponry, and intelligence operations; public safety and security operations; occupational health and safety; investigation and inspection techniques; or rules, regulations, precautions, and prevention techniques for the protection of people, data, and property. Public Service Motivation - Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests. Back to Alphabetical Listing of MOSAIC Competencies

FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership Q Quality Assurance - Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards. Quality Management - Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards. Back to Alphabetical Listing of MOSAIC Competencies

R Rangeland Management - Knowledge of the concepts, principles, and theories of non-forested or forested land ecosystems, including rangeland use, management, and monitoring; conducting inventories; and the role of disturbances in rangeland ecosystems. Reading (*) - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Reading (†) - Understands and interprets written material, including technical materials, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Real Estate - Knowledge of real estate principles, practices, markets, and values. Recruitment/Placement - Knowledge of HR concepts, principles, and practices related to identifying, attracting, and selecting individuals and placing them into positions to address changing organizational needs. Remote Sensing - Knowledge of the concepts, principles, theories, and methods necessary to obtain, use, and interpret data from remote sensing sources, including aircrafts and satellites. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Requirements Analysis - Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches. Research - Knowledge of the scientific principles, methods, and processes used to conduct a systematic and objective inquiry; including study design, collection, analysis, and interpretation of data; and the reporting of results. Resilience - Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Restraint and Self-defense - Knowledge of techniques and methods used to restrain hostile individuals, including the models and guidelines on appropriate level and nature of force for self- defense. Risk Management - Knowledge of the principles, methods, and tools used for risk assessment and mitigation, including assessment of failures and their consequences. Road Work and Pavement - Knowledge of materials, methods, and appropriate tools to construct, maintain, or repair road surfaces, including sidewalks, parking lots, runways, etc. Back to Alphabetical Listing of MOSAIC Competencies S Safety Engineering - Knowledge of the concepts, principles, theories, and methods to identify, control, mitigate, and eliminate safety hazards in the design and use of facilities, equipment, operations, and work processes. Sales and Marketing - Knowledge of showing, promoting, and selling products and services. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Search - Knowledge of the laws, principles and methods of conducting searches on personal property such as vehicles, documents, buildings, and items. Security - Knowledge of the laws, regulations, and guidelines related to securing personnel, facilities, and information, including the requirements for handling, transporting, and protecting classified information and proper reporting of security incidents. Seizure - Knowledge of the laws, regulations, and procedures for property seizure, including chain of custody requirements and procedures to catalog and secure seized property. Self-Esteem (*) - Believes in own self-worth; maintains a positive view of self and displays a professional image. Self-Esteem (†) - Believes in own self-worth; maintains a positive view of self and displays a confident, capable image. Sociology and Anthropology - Knowledge of the concepts, principles, and theories of group behavior and dynamics; societal trends and influences; and cultures, their history, migrations, ethnicity, and origins. Software Development - Knowledge of the principles, methods, and tools for designing, developing, and testing software in a given environment. Software Engineering - Knowledge of software engineering design and development methodologies, paradigms, and tools; the software life cycle; software reusability; and software reliability metrics. Software Testing and Evaluation - Knowledge of the principles, methods, and tools for analyzing and developing software test and evaluation procedures. Soil Science - Knowledge of the concepts, principles, or theories of soil composition, formation, classification, mapping, testing, and management, including erosion, pollution, conservation, and watershed management. Space Science - Knowledge of physical science and engineering necessary to conduct research or study the solar system and beyond. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Spatial Orientation - Knows one's location in relation to the environment; determines where other objects are in relation to one's self (for example, when using a map). Speaking - Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations; uses body language appropriately. Stakeholder Management - Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort; including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative). Stamina (*) - Exerts oneself physically over long periods of time without tiring (which may include performing repetitive tasks such as data entry or coding). Stamina (†) - Exerts oneself physically over long periods of time without tiring (which may include performing repetitive tasks such as hammering or lifting objects). Standards - Knowledge of standards that either are compliant with or derived from established standards or guidelines. Strategic Thinking (‡) - Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks. Strategic Thinking (*) - Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities. Stress Tolerance - Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations). FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Structural Engineering - Knowledge of the concepts, principles, theories, and methods related to the design and analysis of complex structures using a variety of materials. Structures may include aerospace systems or structures, and other determinate or indeterminate systems. Surveillance - Knowledge of surveillance and counter-surveillance techniques, policies, and laws, including overt and covert methods and electronic, optical, and video surveillance methods and tools. Surveying - Knowledge of the concepts, principles, theories, and methods used in the measurement or determination of land boundaries, distances, elevations, areas, angles, and other features of the earth’s surface. Systems Engineering - Knowledge of the practice of integrating multiple disciplines into a team as part of a structured development process throughout a system's life cycle. Systems Integration - Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Systems Life Cycle - Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems. Systems Testing and Evaluation - Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues. Back to Alphabetical Listing of MOSAIC Competencies

T Tax Law - Knowledge of accounting and tax law for individuals, sole proprietorships, partnerships, and corporations. Teaches Others - Helps others learn; identifies training needs; provides constructive reinforcement; coaches others on how to perform tasks; acts as a mentor. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Team Building - Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. Technical Documentation - Knowledge of procedures for developing technical and operational support documentation. Technical Problem Solving - Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Technology Awareness - Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements. Technology Management - Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems. Telecommunications - Knowledge of the concepts, principles, and theories of transmissions, broadcasting, switching, control, construction, or operation of telecommunications systems. Textiles - Knowledge of materials, methods, and appropriate tools to make and repair items made of fabric or leather. Therapy and Counseling - Knowledge of diagnosis and treatment of physical and mental ailments, and career guidance. Toolmaking - Knowledge of materials, methods, and appropriate tools to make or repair metal parts, tools, gauges, models, patterns, and machines. Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including costs and limits. FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Transportation Engineering - Knowledge of the concepts, principles, theories, and methods applicable to planning, designing, and constructing of transportation systems including traffic analysis, signal analysis, highway capacity, pavement design, bridge construction, planning of transportation projects, environmental analysis of transportation facilities, and transportation network analysis. Back to Alphabetical Listing of MOSAIC Competencies V Vehicle Maintenance - Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance. Vehicle Operation - Knowledge of procedures for operating motor vehicles, including cars, trucks, or watercraft. Vision (*) - Understands where the organization is headed and how to make a contribution; takes a long-term view and recognizes opportunities to help the organization accomplish its objectives or move toward the vision. Vision (‡) - Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action. Visual Color Discrimination - Accurately matches or detects differences among colors, including shades of color and brightness. Visual Identification - Accurately identifies people, animals, or objects based on knowledge of their characteristics. Vulnerabilities Assessment - Knowledge of the principles, methods, and tools for assessing vulnerabilities, and developing or recommending appropriate mitigation countermeasures. Back to Alphabetical Listing of MOSAIC Competencies FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

W Web Technology - Knowledge of the principles and methods of web technologies, tools, and delivery systems, including web security, privacy policy practices, and user interface issues. Wildlife Biology - Knowledge of the concepts, principles, and theories of wildlife, including classification, taxonomy, population dynamics, distribution, habitat requirements, life histories, reproduction, behaviors, conservation, and care of wildlife. Workforce Planning - Knowledge of HR concepts, principles, and practices related to determining workload projections and current and future competency gaps to align human capital with organizational goals. Written Communication - Writes in a clear, concise, organized, and convincing manner for the intended audience. Back to Alphabetical Listing of MOSAIC Competencies FWCI and MOSAIC Competencies * Definition contains wording that is more generalizable † Definition contains wording to achieve a specific reading level ‡ Definition contains wording specific to managerial or leadership

Historical Notes Through the many MOSAIC studies, some of the competency definitions were altered – some to a small extent and others to a greater extent – which resulted in some competencies having multiple definitions (e.g., the competency, SelfManagement, had three different definitions). Having multiple versions of a competency can cause confusion; therefore, to make the process of selecting a competency easier, OPM personnel psychologists reviewed all 885 MOSAIC competencies identified from 1992 through 2012 and came to a consensus on which competency definitions will be used for future MOSAIC studies. However, there are certain instances where a competency will continue to have multiple definitions; in those instances, the reason for the additional definitions will be noted. The goal of the FWCI is to update Governmentwide competency models to provide OPM and Federal agencies with current data for use in a wide variety of human capital activities, including job design, recruitment, selection, performance management, training, and career development. Phase 1 of the FWCI focused on updating general competency data for a broad group of occupations. The results of the FWCI also supports the continued use of the MOSAIC general competencies as a foundation for agency-specific and occupation-specific models. U.S. Office of Personnel Management Employee Services and HR Solutions 1900 E Street NW, Washington DC 20415 OPM.gov FWCI and MOSAIC Competency Library ES/HRS-03528-L 9/2023 U.S. Office of Personnel Management Federal Workforce Competency Initiative Frequently Asked Questions (FAQs) 1. What is the Federal Workforce Competency Initiative (FWCI)?

The FWCI updates the content of OPM’s MOSAIC (Multipurpose Occupational Analysis Inventory – Closed Ended) studies. The MOSAIC studies, conducted by OPM since the 1990s, provide a common language for competency use across the Federal Government, for policies OPM develops and implements for the customers they serve. The FWCI is an opportunity for OPM and agencies to work together to identify the competencies most important for success and provides critical data needed to continue building the foundation for effective human capital management across the Federal Government. 2. Why did OPM conduct this study? OPM initiated the FWCI to identify common competencies across a broad set of occupational series. The FWCI used the MOSAIC general competencies as the basis of the study. This initiative will provide OPM with data to inform policy areas such as classification and qualifications. OPM and Federal agencies will also have an updated set of general competencies to support a wide variety of human capital activities, including job design, recruitment, selection, performance management, training, and career development. 3. Who participated in the study? Over 90,000 Federal employees and supervisors from more than 300 occupational series governmentwide responded to the general competency survey and were crucial in examining, rating, and participating in the development of the competency models. 4. What do the study results cover? The FWCI survey included 32 competencies across 214 occupational series. The 214 occupational series covers the Professional, Administrative, Technical, Clerical, and Other (PATCO) categories. To learn more about each of these categories, refer to Section II.C of the Introduction to Position Classification Standards.

5. What are Professional, Administrative, Technical, Clerical, and Other occupations? White-collar occupations are classified according to five major occupational categories referred to as PATCO (Professional, Administrative, Technical, Clerical, and Other). The definitions of these categories are based on the subject matter of work, the level of difficulty or responsibility involved, and the educational requirements of each occupation. To learn more about each of these categories, refer to Section II.C of the Introduction to Position Classification Standards. 6. How will the results of the FWCI be used? The general competencies from the FWCI will be used to inform Federal human resources policy and to assist agencies with their skills-based hiring practices. The competencies identified will also be used to expand the number of occupations covered by various types of assessment tools. 7. What is a competency? OPM defines competency as a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. Competencies specify the "how" of performing job tasks, or what the person needs to do the job successfully. The terms competencies and KSAs are sometimes used interchangeably and serve the same function in the job analysis process. Competencies tend to be either general or technical. General competencies reflect the cognitive and social capabilities (e.g., problem solving and interpersonal skills) required for job performance in a variety of occupations. Technical competencies are more specific than general competencies, as they are tailored to the particular knowledge, skills, and ability requirements necessary for a specific job.

8. Did the FWCI identify new competencies? Yes, the FWCI includes two new competencies, Digital Collaboration and Supporting Diversity. The definitions for both competencies are define d be low: • Digital Collaboration - uses digital tools, technologies, or social media for communication, knowledge-sharing, and collaborative processes; works with others to construct and create resources and knowledge, or provide services, in a digital environment. • Supporting Diversity - maintains an open mind regarding different ideas, opinions, values, and beliefs; recognizes own worldview and understands its influence on interactions with others; incorporates a variety of viewpoints to help accomplish work goals; contributes to an inclusive work environment with equal treatment of individuals across all demographic (e.g., race, gender) and social (e.g., culture) groups. 9. How can agencies use the FWCI Competencies and Competency Models? The FWCI competencies provide agencies with a common set of general competencies to build upon for the knowledge and skills needed to perform work for a position or work role. Agencies are still responsible for conducting a job analysis to verify that the general competencies from this model are appropriate for the position or work role within their agency. The general competencies provided in the tables in Attachment 1 have been confirmed as appropriate for selection on a governmentwide basis for the occupations presented. Agencies may use these general competencies to select applicants for the occupations 2

and grades indicated in the tables as supported by the evaluation of work. Agencies are responsible for collecting job analysis information to support the use of competencies for other occupations and/or grades. Agencies must also conduct their own job analysis (5 CFR 300.103) for their occupations to identify technical competencies needed to perform the work. Please refer to OPM’s Delegated Examining Operations Handbook for more information on conducting a job analysis. Agencies can use these competencies for their agency recruitment and employee selection efforts (e.g., competency-based assessments), and for job design, performance management, training, and career development activities. 10. Why are competency models for all occupational series within a job family not included? After analyzing the FWCI survey data, there were series with insufficient data to create a comprehensive competency model. Other occupation series models not included are those that are available on the Assessment and Selection website and are currently in development; the models in development will be posted as they become available for agency use. 11. Will agencies be able to use OPM’s MOSAIC studies and the competency models for individual occupations (e.g., Cybersecurity, IT Program Management, Grants Management, Financial Management, etc.)?

The results of the FWCI support the continued use of the MOSAIC general competencies. OPM’s MOSAIC studies and the competency models for individual occupations located on OPM’s Assessment and Selection webpage are still available for agency use. However, agencies must conduct their own job analysis (5 CFR 300.103) for their occupations to verify the appropriateness of the general competencies and to identify technical competencies needed to perform the work. 12. Will OPM issue additional competency models issued in the future? Yes, OPM will release additional models including a PATCO competency model to support federal skills hiring governmentwide.